What’s New in 2026 for Agentic Voice AI

Go beyond simple automation with intelligent, AI-powered engagement

A professional woman smiling during a seamless AI-powered voice call.

Overview

About this webinar

Ready to get more out of every customer conversation and take advantage of the latest advancements in Agentic Voice AI? Join us on March 18th at 10 am PT/1 pm ET for the latest episode of AI Real Talk, What’s New in 2026 for Agentic Voice AI where we’ll talk about RingCentral’s latest Agentic Voice AI solutions and recap some of our most important product news highlights from Enterprise Connect 2026.

Our platform helps businesses improve outcomes by adding significant value to customer interactions—before, during, and after every call or message. Join our expert-led session to learn the most important takeaways, explore the latest agentic AI trends, and get a closer look at RingCentral’s recent AI-powered innovations that will help your business automate, assist, and analyze customer conversations, so you can make actionable, data-driven decisions. We’ll showcase real-world demos and illustrate how our AI solutions—AIR, AVA, ACE and our latest new development—will deliver measurable outcomes.

KEY TAKEAWAYS

01 Insights into agentic AI trends

02 New products and features from our Agentic Voice AI portfolio

03 Real-world use cases

04 Our key highlights and innovations at Enterprise Connect 2026

05 A sneak peek at future developments

Speakers

President and Chief Operating Officer, RingCentral

Kira Makagon

Kira Makagon, President & Chief Operating Officer at RingCentral, leads the company's innovation, go-to-market strategy, ventures, and marketing. She has played a key role in RingCentral's growth from pre-IPO to over $2.4 billion in annual revenue. Makagon has led market-leading innovations, including RingEX, the open platform, and RingCX, and has shaped RingSense AI. She holds a computer science degree and an MBA from UC Berkeley and serves on the boards of Calix and the American Technion Society.

VP and Principal Analyst at Moor Insights

Melody Brue

Melody is a principal industry analyst covering modern work, financial services, and human resource management and human capital management. She is well-versed in collaboration, CX, productivity tools, low/no-code solutions, and workforce trends, with expertise in highly regulated spaces such as mobile payments, gaming, and automotive. Mel has 25+ years of real tech industry experience in marketing, business development, and communications. Before joining Moor Insights in 2020, she was Chief Marketing Officer at Lottery.com, overseeing marketing, investor relations, corporate communications, and brand development.

VP of CX Product Marketing, RingCentral

John Finch

John Finch leads product marketing for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at RingCentral, Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching Enterprise SaaS contact center solutions into the market.

VP & GM of AI, RingCentral

Steven Zachok

Steven Zachok is the VP & GM of AI at RingCentral, where he leads the strategy for accelerating customer-facing AI capabilities and operationalizing AI across the go-to-market lifecycle. A seasoned leader in the communications space, Steven returns to RingCentral following a successful tenure as Head of Sales Engineering at Cognigy, where he played a pivotal role in the company’s billion-dollar exit and scaled enterprise Agentic AI adoption across the Americas and APAC.

CX Transformation Practice Leader, RingCentral

Mike Egli

Mike Egli is the CX Transformation Practice Leader at RingCentral, where he guides the company’s strategic vision for contact center and AI innovation. With 30 years of experience in customer experience, operations, and consulting, Mike helps organizations modernize how they connect with customers, bridging people, process, and technology to deliver measurable impact. A respected thought leader and frequent industry speaker, he has worked with major brands such as American Express, Taylormade, Amazon, Nintendo, and Blue Cross Blue Shield to transform service delivery and elevate customer engagement.

The Keynote DJ™️

DJ Graffiti

DJ Graffiti is The Keynote DJ™️ : a specialist at entertaining corporate events. Hundreds of brands, including Google, Nike, and Campbell’s, have invited DJ Graffiti to bring his joyful music experience to parties, conferences, kick-offs and team celebrations. The Detroit, Michigan native blends a genre defying soundtrack with inspirational words and undeniable energy. Interaction is the defining characteristic of The Keynote DJ™️experience. Graffiti’s appearances uniquely blend public speaking and entertainment, bringing joy to audiences and energizing them for whatever comes next.

Prior to focusing primarily on business events, he travelled the world, sharing stages with artists including Snoop Dogg, Beyoncé, Eminem and Jay-Z. In 2010 he was named Best DJ in Detroit by Real Detroit Weekly. His music industry experience comes alongside a business degree, law degree and 15 years running a digital marketing agency.

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AI Real Talk Webinar - MARCH 18, 2026 · 10am PT | 1pm ET

AI Real Talk Webinar
MARCH 18, 2026 · 10am PT | 1pm ET