AI Real Talk Webinar - MARCH 26, 2025 · 10am PT | 1pm ET

AI Real Talk Webinar
MARCH 26, 2025 · 10am PT | 1pm ET

The New Voice of Business: AI-Powered Communications and the Future of AI Agents

Revolutionizing Employee and Customer Experiences

A man talking on his mobile phone with inlay of conversation with virtual ai receptionist about schedule appointment

Overview

About this webinar

For the first time, communications, intelligence, and AI agents work together as one unified experience - available out of the box for businesses of any size. Join RingCentral President and Chief Operating Officer Kira Makagon and our team of experts to see how this turnkey integration of AI is fundamentally changing what's possible in business communication.

Communication is at the heart of every business. Join us to see how AI can make those conversations work harder for you.

KEY TAKEAWAYS

01 Turning conversation data into fuel for better outcomes: Your organization generates thousands of conversations daily. Each one contains insights that could improve your products, shape your roadmap, or transform your customer experience. Learn how leading companies are turning this untapped data into their competitive edge.

02 Beyond transcription: Multimodal AI agents are setting new standards for customer interaction. See how these systems understand context, manage complex requests, and deliver experiences that feel natural and effortless.

03 Redefining your first line of contact: AI isn't just another layer in your tech stack - it's a fundamental shift in how you handle customer communication. See how unified, AI-powered systems deliver immediate value without complex change management or additional headcount. Handle more requests, solve problems faster, and scale effortlessly - all while maintaining the human touch when it matters most.

04 Scale with intelligence: Build voice AI into your operations to automate routine tasks, enhance product capabilities, and deliver consistently excellent service as you grow.

Speakers

President and Chief Operating Officer, RingCentral

Kira Makagon

Kira Makagon, President and Chief Operating Officer at RingCentral, leads the company's innovation, go-to-market strategy, ventures, and marketing. She has played a key role in RingCentral's growth from pre-IPO to over $2.4 billion in annual revenue. Makagon has led market-leading innovations, including RingEX, the open platform, and RingCX, and has shaped RingSense AI. She holds a computer science degree and an MBA from UC Berkeley and serves on the boards of Calix and the American Technion Society.

VP of CX Product Marketing, RingCentral

John Finch

John Finch leads product marketing for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at RingCentral, Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching Enterprise SaaS contact center solutions into the market.

SVP, WW Solution Sales & Engineering, RINGCENTRAL

Amir Hameed

Amir Hameed is a seasoned professional engineer with more than 25 years of experience in the Unified Communications and Contact Center (UC/CC) industry. Throughout his distinguished career, he has held notable leadership roles in presales at Avaya, Sonus, Nortel Networks, and 8x8. Currently, he is the Senior Vice President of Worldwide Solution Sales and Engineering at RingCentral. Amir focuses on empowering customers globally to navigate their digital transformation journeys, leveraging AI to enhance and streamline cloud-based business communications. He is based in Toronto, Canada.

Senior Director of Product Management, RINGCENTRAL

Ted Jaffe

11+ years driving innovation in Apps and Collaboration at RingCentral. Expertise in shaping product strategy and delivering cutting-edge communication solutions. Previously contributed to Corporate Strategy and M&A initiatives, bringing a holistic perspective to product development, Ted now drives strategy, planning, and execution for RingCentral's messaging and AI software products. Passionate about creating seamless, integrated experiences that empower businesses to connect and collaborate effectively in the digital age.

The Keynote DJ™️

DJ Graffiti

DJ Graffiti is The Keynote DJ™️ : a specialist at entertaining corporate events. Hundreds of brands including Google, Nike and Campbell’s have invited DJ Graffiti to bring his joyful music experience to parties, conferences, kick-offs and team celebrations. The Detroit, Michigan native blends a genre defying soundtrack with inspirational words and undeniable energy. Interaction is the defining characteristic of The Keynote DJ™️ experience. Graffiti’s appearances uniquely blend public speaking and entertainment, bringing joy to audiences and energizing them for whatever comes next.

Prior to focusing primarily on business events, he travelled the world, sharing stages with artists including Snoop Dogg, Beyoncé, Eminem and Jay-Z. In 2010 he was named Best DJ in Detroit by Real Detroit Weekly. His music industry experience comes alongside a business degree, law degree and 15 years running a digital marketing agency.

President & Principal Analyst at McGee-Smith Analytics

Sheila McGee-Smith

Sheila is the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. With more than three decades of experience in the telecommunications industry, including 12 years with The PELORUS Group. Prior to joining The PELORUS Group, she held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet.

VP and Principal Analyst at Moor Insights

Melody Brue

Melody is a principal industry analyst covering modern work, financial services, and human resource management and human capital management. She is well-versed in collaboration, CX, productivity tools, low/no-code solutions, and workforce trends, with expertise in highly regulated spaces such as mobile payments, gaming, and automotive. Mel has 25+ years of real tech industry experience in marketing, business development, and communications. Before joining Moor Insights in 2020, she was Chief Marketing Officer at Lottery.com, overseeing marketing, investor relations, corporate communications, and brand development.

Director of Operations at Owen Security Solutions

April Chastain

April Chastain is the Director of Operations at Owen Security Solutions who ensures peace of mind to individuals and businesses by providing premium life safety solutions. April has worked with Owen Security for 13 years starting as a customer service agent. She spent time in outside sales and retention before moving into the Director of Operations role. This allowed her to learn the business inside and out and to continue to grow the business through efficiency and increasing profitability and client experience.

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AI Real Talk Webinar - MARCH 26, 2025 · 10am PT | 1pm ET

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