AI Real Talk Webinar - June 30, 2025 · 10am PT | 1pm ET

Powering Proactive Customer Service with AI: Discover What’s New from RingCentral

Discover How AI Powers Business Innovation to Boost ROI and Drive Exceptional Experiences

Overview

About this webinar

Buckle up! We’re counting down to the general availability launch of AI Receptionist (AIR).

This new solution takes customer experience to the next level by tackling one of the most persistent business challenges: fielding inbound calls. Join us for an exclusive virtual launch event and see how effortlessly AIR can be implemented to start relieving teams of routine call transfers and providing instant answers—right out of the box.

But that’s just the beginning. AIR is a foundational part of our broader vision for Agentic AI—a new era of intelligent systems that act on your behalf to solve problems, adapt to context, and improve outcomes. You’ll hear directly from our leaders about where we’re headed and how AIR fits into our strategy for a voice-first Agentic AI platform.

Next, we’ll turn our attention to RingCX.

We’ll recap the latest updates across our AI-powered contact center solution, including the newest innovations in AI Interaction Analytics, AI Agent Assist, and AI Supervisor Assist. You’ll see how these tools work together to drive better outcomes, elevate agent performance, and transform customer service.

Beyond these latest product highlights, you can expect engaging product demos, customer examples, expert analyst insights, and more.

This is your front-row seat to the future of AI-powered customer experiences. Don’t miss it—register now.

Watch now

KEY TAKEAWAYS

01 AI Receptionist (AIR) Product Demo: See how AIR can automate call routing, answer FAQs, and schedule appointments, relieving your team from repetitive tasks and improving caller satisfaction instantly.

02 What’s New in AI-Powered RingCX: Get a firsthand look at demos and features like AI Interaction Analytics and AI Agent Assist, designed to deliver real-time response suggestions, analyze customer sentiment, and coach agents for better outcomes.

03 Expert strategies & customer stories: Hear from industry leaders and trailblazing customers who are already using these tools to boost agent performance, drive engagement, and turn insights into action.

04 Agentic AI vision: Learn about RingCentral’s commitment to developing voice-first, adaptive AI solutions that empower your teams and enhance every customer conversation.

Speakers

Customer Experience Futurist

Blake Morgan

Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. Blake has taught courses at Columbia University, Rutgers Executive MBA program and UC San Diego. She is an instructor for LinkedIn Learning.

President and Chief Operating Officer, RingCentral

Kira Makagon

Kira Makagon, President and Chief Operating Officer at RingCentral, leads the company's innovation, go-to-market strategy, ventures, and marketing. She has played a key role in RingCentral's growth from pre-IPO to over $2.4 billion in annual revenue. Makagon has led market-leading innovations, including RingEX, the open platform, and RingCX, and has shaped RingSense AI. She holds a computer science degree and an MBA from UC Berkeley and serves on the boards of Calix and the American Technion Society.

Founder & CEO, The Doctor

Max Tselevich

Max Tselevich, a startup veteran, is a healthcare innovator whose career spans various industries. He leads The Doctor, a next-gen health center redefining care with a human, tech-savvy approach. Driven by personal experience and a mission to serve underserved communities, especially LGBTQ+, he utilizes RingCentral to improve healthcare access and patient experience.

President, Integral Recruiting Services

Gina Van Opens

Gina Van Opens is the CEO and Founder of Integral Recruiting Services. With 25+ years in recruiting across IT, marketing, and business, she built a firm excelling through agility, authenticity, and innovation. An early adopter of cloud tools, Gina uses technology and data to help small businesses thrive, bridging technology and strategy to guide client growth with precision.

VP of CX Product Marketing, RingCentral

John Finch

John Finch leads product marketing for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at RingCentral, Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching Enterprise SaaS contact center solutions into the market.

The Keynote DJ™️

DJ Graffiti

DJ Graffiti is The Keynote DJ™️ : a specialist at entertaining corporate events. Hundreds of brands including Google, Nike and Campbell’s have invited DJ Graffiti to bring his joyful music experience to parties, conferences, kick-offs and team celebrations. The Detroit, Michigan native blends a genre defying soundtrack with inspirational words and undeniable energy. Interaction is the defining characteristic of The Keynote DJ™️ experience. Graffiti’s appearances uniquely blend public speaking and entertainment, bringing joy to audiences and energizing them for whatever comes next.

Prior to focusing primarily on business events, he travelled the world, sharing stages with artists including Snoop Dogg, Beyoncé, Eminem and Jay-Z. In 2010 he was named Best DJ in Detroit by Real Detroit Weekly. His music industry experience comes alongside a business degree, law degree and 15 years running a digital marketing agency.

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