AI Real Talk Webinar - November 12, 2025 · 10am PT | 1pm ET

AI Real Talk Webinar
November 12, 2025 · 10am PT | 1pm ET

AI Real Talk Webinar - November 12, 2025 · 10am PT | 1pm ET

From Conversations to Outcomes: How AI is Transforming Customer Engagement

Transform customer interactions into meaningful results with RingCentral’s AI innovation

On-demand webinar: Powering Proactive Customer Service with AI: Discover What’s New from RingCentral

Overview

About this webinar

Ready to turn customer conversations into measurable business outcomes? Join us on November 12th at 10 am PT/1 pm ET for the latest episode of AI Real Talk, where we'll reveal how RingCentral's newest AI innovations help you build stronger customer relationships that fuel business growth.

Discover our latest breakthroughs in AI Receptionist and customer engagement solutions—designed not just to handle interactions, but to elevate every touchpoint into a competitive advantage. From intelligent call routing that connects customers with the right expertise faster, to conversation intelligence that helps your team close more deals, these aren't just efficiency upgrades—they're growth accelerators.

See how the most successful organizations are moving beyond automation to create AI-powered engagement strategies that drive real business outcomes. Because when human expertise meets intelligent technology, customer conversations become your strongest revenue engine.

KEY TAKEAWAYS

01 Turn Every Conversation into Business Growth: With RingCentral’s AI innovations like AI Receptionist and conversation intelligence, businesses of all sizes can elevate every customer interaction. Effortlessly transform routine calls and chats into opportunities to build stronger relationships, drive loyalty, and scale operations like never before.

02 Deliver Instant Solutions with Intelligent Call Routing: Say goodbye to frustrated customers and long wait times. RingCentral’s intelligent call routing ensures your customers get connected to exactly the right expert—fast. Improve satisfaction, loyalty, and resolution speed while streamlining support for any size organization.

03 Supercharge Revenues with AI-Driven Engagement: Go beyond simple automation and embrace cutting-edge, AI-powered strategies that boost success for every business—from startups to enterprises. Use RingCentral’s tools to uncover actionable insights, close more deals, and turn customer interactions into measurable revenue-driving outcomes.

Speakers

Customer Experience Futurist

Blake Morgan

Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. Blake has taught courses at Columbia University, Rutgers Executive MBA program and UC San Diego. She is an instructor for LinkedIn Learning.

President and Chief Operating Officer, RingCentral

Kira Makagon

Kira Makagon, President and Chief Operating Officer at RingCentral, leads the company's innovation, go-to-market strategy, ventures, and marketing. She has played a key role in RingCentral's growth from pre-IPO to over $2.4 billion in annual revenue. Makagon has led market-leading innovations, including RingEX, the open platform, and RingCX, and has shaped RingSense AI. She holds a computer science degree and an MBA from UC Berkeley and serves on the boards of Calix and the American Technion Society.

Founder & CEO, The Doctor

Max Tselevich

Max Tselevich, a startup veteran, is a healthcare innovator whose career spans various industries. He leads The Doctor, a next-gen health center redefining care with a human, tech-savvy approach. Driven by personal experience and a mission to serve underserved communities, especially LGBTQ+, he utilizes RingCentral to improve healthcare access and patient experience.

President, Integral Recruiting Services

Gina Van Opens

Gina Van Opens is the CEO and Founder of Integral Recruiting Services. With 25+ years in recruiting across IT, marketing, and business, she built a firm excelling through agility, authenticity, and innovation. An early adopter of cloud tools, Gina uses technology and data to help small businesses thrive, bridging technology and strategy to guide client growth with precision.

Principal Analyst and Founder at TalkingPointz

Dave Michels

Dave Michels works with global providers, public and private investors and other industry participants (Channels and Consultants) to provide insights and guidance about the industry and how industry offerings transform enterprise workflow and collaboration. Dave closely monitors industry news and trends, and shares commentary and analysis in his posts and reports on TalkingPointz. He also contributes to industry sites, presents regularly at industry events, and provides advisory services to industry stakeholders.

VP of CX Product Marketing, RingCentral

John Finch

John Finch leads product marketing for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at RingCentral, Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching Enterprise SaaS contact center solutions into the market.

SVP, Global Technical Solutions and Innovation, RingCentral

Amir Hameed

Amir Hameed is the Senior Vice President of Global Technical Solutions and Innovation at RingCentral, bringing over 25 years of expertise in the Unified Communications and Contact Center (UC/CC) industry. In this pivotal role, Amir leads worldwide initiatives to develop and implement cutting-edge technical solutions, driving innovation across the organization. His focus is on empowering customers globally to navigate their digital transformation journeys, leveraging artificial intelligence to enhance and streamline cloud-based business communications. As a professional engineer, Amir's approach to innovation is both practical and forward-thinking. He spearheads RingCentral's efforts to stay at the forefront of technological advancements, ensuring that the company's solutions continue to meet and exceed the evolving needs of businesses worldwide.

The Keynote DJ™️

DJ Graffiti

DJ Graffiti is The Keynote DJ™️ : a specialist at entertaining corporate events. Hundreds of brands including Google, Nike and Campbell’s have invited DJ Graffiti to bring his joyful music experience to parties, conferences, kick-offs and team celebrations. The Detroit, Michigan native blends a genre defying soundtrack with inspirational words and undeniable energy. Interaction is the defining characteristic of The Keynote DJ™️ experience. Graffiti’s appearances uniquely blend public speaking and entertainment, bringing joy to audiences and energizing them for whatever comes next.

Prior to focusing primarily on business events, he travelled the world, sharing stages with artists including Snoop Dogg, Beyoncé, Eminem and Jay-Z. In 2010 he was named Best DJ in Detroit by Real Detroit Weekly. His music industry experience comes alongside a business degree, law degree and 15 years running a digital marketing agency.

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AI Real Talk Webinar - November 12, 2025 · 10am PT | 1pm ET

AI Real Talk Webinar
November 12, 2025 · 10am PT | 1pm ET