RingCentral Customer Engagement Bundle
Smarter tools for connected customer conversations
Power better customer engagement with unified calls and texts for faster, smoother, and more human experiences.
Connected conversations
Faster responses
Real-time visibility
Happier customers
Why the Customer Engagement Bundle is essential for your business
Voice and text together
Unify voice and SMS so every message is seen, tracked, and answered.
Fewer lost calls
Announce wait times, offer callbacks, and keep customers from hanging up.
Get actionable insights
Supervisors can see what's happening and fix issues before they escalate.
Easy to launch and use
No IT or consultants required. Set up in minutes and start seeing value fast.
Stay on top of every text conversation
Shared SMS inbox for team visibility
Keep teams in sync with a shared view of every message—no missed texts or duplicates.
Reply templates that save time
Quickly send consistent responses to common questions without typing from scratch.
Built-in text compliance
Stay compliant and protect your business with automatic SMS consent management.
Turn hold time into a better experience
Offer automated callbacks
Let customers hang up and keep their place in line without losing them.
Keep customers informed and confident
Queue position announcements help customers feel seen, not stuck.
Reduce abandonment and frustration
Set clear expectations with wait time updates that keep customers informed and reassured.
Get real-time control of call queues
Live view into call queues
Monitor queues live and make instant adjustments to improve customer experience.
Monitor agent performance instantly
Track agent activity as it happens so no one gets overwhelmed or underused.
Catch issues before SLAs slip
Get ahead of backlogs, delays, or idle time before they impact service levels.
See how IrisVision improved agent productivity by 35% with RingEX, SMS, and Live Reports
Easy to launch, effortless to use
Business SMS Booster
$35
Available as an add-on to any RingEX package
Call Queues Booster
$50
Available as an add-on to any RingEX package
Customer Engagement Bundle
Contact sales for pricing
PRODUCT SPOTLIGHT
Goodbye missed calls. Hello Al Receptionist.
Answer calls 24/7 with AI Receptionists that work with any phone system.
FAQs about RingCentral Customer Engagement Bundle
Customer Engagement Bundle is a unified workspace that brings voice and SMS support together with real-time queue management and reporting. It helps businesses reduce missed messages, lower call abandonment rates, and improve team coordination without needing a full contact center deployment.
Customer Engagement Bundle is built for SMBs and mid-sized teams that handle customer support over voice and SMS. It's ideal for support managers, contact center leads, and business owners who want better visibility, faster response times, and a simpler, more efficient support experience.
Customer Engagement Bundle announces a caller’s wait time and position in the queue, then offers an automated callback option. These features reduce frustration, set clear expectations, and give customers more control, all of which helps lower abandonment rates without increasing staffing.
Yes. Customer Engagement Bundle is designed for fast, self-guided setup. Most teams can activate and configure the tools in minutes without technical expertise or consultants. It’s built to be easy to deploy and even easier to use.
Unlike complex contact center platforms, Customer Engagement Bundle delivers just the essentials: shared SMS, call queue tools, agent notifications, and real-time reporting. It’s built for smaller teams who want better support performance without the cost, complexity, or heavy implementation of a full contact center.
Yes. Customer Engagement Bundle includes built-in compliance with SMS opt-out regulations. This means customers can unsubscribe at any time, and your system will automatically respect and enforce those preferences — helping you stay compliant without manual effort.
Empower your service teams with Customer Engagement Bundle
Effortless customer experiences start here.
Contact sales
Let’s talk about bringing your team and customer conversations together on one AI-powered communications platform.
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