Create Flexible Phone Menus With The RingCentral Multi-Level Auto-Attendant

Create powerful, sophisticated call-flow configurations with more menu options, via the sophisticated multi-level attendant.

What is The Multi-Level Attendant?

The Multi-Level Auto-Attendant, sometimes also known as the Multi-Level IVR, is a comprehensive automated business phone menu. A good way to think of it is like a virtual switchboard for your call centre. It gives you full control over how phone calls are routed to ensure your business needs are met, while providing a great user experience.


The Multi-Level Auto Attendant gives you flexibility to create a structured, multiple-layer call routing menu. This virtual switchboard service efficiently connects callers to individuals, call queues, or specific locations within an organisation, based on their selections from menus. It can divert callers to deskphones, mobile devices and VoIP numbers. This can quickly send callers through to the correct department or appropriate call answering service depending on the time of day.

The Primary Benefits of an Automated Virtual Switchboard

A cloud-based switchboard like the RingCentral Multi Level Auto Attendant delivers a range of benefits to both large enterprise and small businesses. It boasts a number of features and capabilities that let you create powerful custom phone menus:

  • Extend your Auto-Receptionist capability with connections to the Dial-By-Name Directory, system extensions, voicemail, or even external phone numbers.
  • Simplify call management for multiple locations and offices via cloud-based services.
  • Add a direct number (DID) for each IVR menu, independent of the main company switchboard number.
  • Easy to add to a cloud phone system or virtual PBX.
  • It's cost-effective - scale alongside your phone lines in order to meet your business needs. The multi level attendant can support up to 250 voice menus and sub-menus per account.

Powerful Tools to Set Up and Manage Complex Systems

The RingCentral Auto Attendant has been developed as a truly modern telephone switchboard alternative. Adding it to your business phone system gives you a whole host of powerful tools which allow for the deployment and management of complex automated call tree systems:

  • Easily configure and manage virtual phone tree menus with an intuitive graphical editor, reducing the need for technical support.
  • Offers easy-to-customise inbound call routing, welcome messages, and telephone prompts for a multiple telephone numbers.
  • Efficient deployment and bulk configuration with XML import/export capability.
  • Professional IVR prompt creation with flexible options to improve the accuracy of call forwarding.
  • Validation function helps identify any misconfigurations.

Why do You Need The Multi-Level Attendant?

Multi Level IVR from RingCentral is far more than just a switchboard system. It provides powerful and customisable options for routing incoming calls. By creating a structured, multiple-layer call routing menu, you can ensure that all your business calls are managed efficiently.


You can set up call transfers to extension (landline, mobile or VoIP), another IVR menu, voicemail or an external number. It’s the ideal virtual switchboard solution for any firm with multiple locations under one RingCentral account.


RingCentral IVR is just one of the many outstanding -and cost effective - features of the RingEX Premium and Ultimate editions. Alongside the RingCentral Virtual Receptionist, hosted PBX, video conferencing, and other elements, it delivers a state of the art cloud communication solution.

“From receptionists to the executives, everyone is delighted with our new system. Migrating communications to RingCentral was the best move we have made.”
Marika Clemow
Director of Operations, Auction Technology Group

Multi-Level Auto-Attendant FAQs


  • Multi-Level IVR is an optional alternative to Auto-Receptionist that provides more powerful options to route incoming calls. Multi-Level IVR gives you flexibility to create a structured, multiple-layer phone routing menu making call handling much more efficient.
  • You can route the calls to any extension (e.g. user, group or another IVR menu), a voicemail, answering service or an external number. It is ideal for multiple locations under one account.
  • Yes. RingCentral offers IVR tools to configure and manage your phone menus within your telephone system, including an intuitive Visual IVR editor. It is easy to create and configure a graphical call routing flow based on the input of touch-tone keys.
  • Using the IVR tool, you can record IVR prompts from your computer or via your phone. You can also upload IVR prompt recordings in MP3 or WAV formats, or use the text-to-speech option.

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