Call log
Easy to access call logs come built in to RingCentral RingEX. Find all the information you need from your call history right there within your AI-powered communications platform.
Call logs can be a source of vital information for your business. They can help you to understand both who’s contacting you and why, as well as offering insights into the workings of your internal teams.
With RingCentral RingEX it’s easy to view, manage, and share calling history. You can organize your call log in a format that best suits you, and use the crucial insights held within to improve customer service, forecast costs, track team productivity, meet contact center compliance demands, and more.
What is a call log?
Call logs are a summary of details about phone calls. They show information such as the call's origin, date, time, and duration.
Your phone logs can be saved by your service provider under your phone number's call history or call record.
While you can manually create a phone log, many Voice over Internet Protocol (VoIP) business phone systems automate this function and store the call details for you to review later.
This way, you can maximize productivity, accurately monitor your business or call center's performance, and gain further insights through call log reporting and analytics.
Using RingCentral as your call log app
RingCentral RingEX is an AI-powered communications platform with everything you need to streamline collaboration across your business. That includes call logs and other call history features that can help you to:
Forecast costs and track productivity
- With RingCentral, you can track your team's productivity and output, and check phone call expenses, call data transactions, and billing. It’s also possible to compare business metrics, such as call data history with separate fax and phone number calling history.
- You can get a snapshot of your employees' fax and call log reports to get an idea of your team's level of activity over a specific period.
- When you want to return recent calls and respond to messages quickly, just hit the RingOut button or click any phone number call history to make a call instantly.
Search and get call history quickly
- Easily sort through call history details online by date, date range, type of call (voice or fax), and whether the call was inbound or outbound in the phone number call history details.
- Check your logs and gain insight into calling trends.
Access different telephone call log formats
- When you need to get your call log history for detailed analysis and accounting, you can download it to Microsoft Excel®, which is compatible with the call log details of any phone number.
- Share call log information in real time. Just attach the call log spreadsheets to emails or send them via your RingCentral mobile app.
- No need to download your call logs manually. Schedule automated delivery of your call logs and call record history by email on a daily, weekly, or monthly basis.
- Listen to every single phone call recording with download and playback options from your call logs.
Improve customer service
- When calls are recorded in your CRM, RingCentral’s integration gives you an end-to-end view of all customer interactions, allowing you to understand every call in detail.
- Having easy access to call logs also enables you to anticipate customer needs and determine which customers call your company the most.
- A missed call log can show you who’s waiting for a callback or who has left you a voicemail. You can then return individual calls instantly with RingOut, which lets you click a phone number to dial a call instantly.
- Improve your company’s customer service efforts and agent coaching by using customer call logs together with call recording (both included with RingEX) to listen to calls after they occur.
Satisfy contact center compliance standards
- Companies must adhere to state laws that govern their business. For legal compliance with the PCI-DSS Guide, most contact centers have to keep complete phone call logs in their business phone system.
- This is especially true for those in highly regulated industries like finance, healthcare, and law.
All as part of a holistic communications solution
All those useful call history and call log features come as part and parcel of RingEX—an AI-powered business communications solution to meet all your needs.
Streamline communications by managing calls, business SMS, video meetings and more on one intuitive platform. Plus, support your teams with productivity-boosting features like live transcription, conversation intelligence, and the AI Receptionist.
Call log FAQs
Call logs are important because they offer a macro view of how your business communications work. You can use the data to reduce costs, improve performance and customer service, and ensure legal compliance. You can also use call logs and call records to maintain peak efficiency among your team.
You can access call history, faxes, and voicemails from the RingCentral phone app and the Admin Portal. For received faxes and voicemails, when you have 200 unread faxes or voicemails, new ones replace the oldest.
Make sure to download the RingCentral app to access all the information you need.
To see the call history of mobile numbers, toll-free numbers, local numbers, and more, log in to your RingCentral account, select the “Phone” icon from the sidebar, and then choose from the tabs under the “Call History” section.
You can view all calls and phone call recordings, and you can even check all inbound calls, outgoing calls, and missed calls.
Your phone call history, such as your inbound and outbound call records for RingCentral number(s), is stored in your online account for up to 12 months.
Each phone call record list and received calls list transaction is date-stamped and time-stamped.
With RingCentral, you have two options to filter your phone call log. The first option is to use a regular filter, and the second is to use an advanced filter.
With the regular filter, you can filter your call history by a contact’s name, phone number, and email address by using the filter call history field at the top right.
You can also use more advanced filters like the type of call, call direction, and extension.
To enable automatic retrieval and delivery to your email, follow these steps:
- Log in to your account via desktop or web.
- Click “Reports > Call Log.”
- Choose “Delivery Settings.”
- Select from the Email Delivery Schedule.
- Select the interval (may it be daily, weekly, monthly, or a specific date), then hit “Save.”
Please note that only admins, users, and group managers can enable Call Log Delivery using their RingCentral online account.
With RingCentral, you can view your call logs in two ways. You can either use Simple View or Detailed View.
When using Simple View, you’ll be able to check:
- The type of log recorded (whether it’s a call, fax, or voicemail)
- The phone number of the caller
- The name of the caller (if available or activated)
- The date and time
- If the call has parts recorded (represented with an icon)
- The action performed
- The result
- The length
With Detailed View, you can:
- Add customized columns to the list, such as whether it’s included in the cost per minute counted in your RingCentral pricing Plan or Purchased (not included in your RingCentral pricing and billing)
- Use the “From,” “To,” or “Recording” options, with the option to see how many related calls were recorded
You can also click the indicator to expand the call record to see related phone call records.
Call log entries deleted in the RingCentral system are permanently removed from the system.
To delete your call log entries, follow the steps below:
- Log into your account.
- Click the icon of the Call Log.
- Click “Edit.”
- Select the relevant entry.
- Hit “Delete.”
If you need to know how to recover a call log on the RingCentral platform that you deleted, the best thing to do is get in contact with customer support to find out if they’re able to retrieve it.
Authored by: Roman Tobe
Director, Product Marketing
Reviewed by: Esther Yoon
VP, Product & Industry Marketing
Updated: 27 September 2024
Get more than just call logging software with RingEX
Trust your business communications to RingEX and get all the call log software features you need, plus a whole lot more. Request a demo today to see how RingEX can help you better connect your teams and your customers.