Caller ID
Get ultimate control over caller ID for both outbound and inbound calls with RingCentral RingEX. Know who’s calling you, avoid time-wasting incoming calls, and display whichever outbound caller IDs best suit you on a call-by-call basis.
What is caller ID?
Caller ID is a feature that displays the caller's phone number on the receiver's phone before answering the call, along with the name, location, the associated billing or subscriber name, and more caller information. It uses caller identification tech and online databases to distinguish incoming callers before the call is received.
Once your Caller ID is activated, you can screen known, unknown, or unwanted calls. You can even deter robocalls and block spam calls. Upgrade your phone system with more than just a modem to process your calls; getting a caller ID works.
Benefits of a caller ID app in your business
Avoid guesswork by getting the best caller ID service for your business. Increase your team's efficiency when you activate your phone system's caller ID. Here are some of the benefits of online caller ID functionality like you get with RingEX:
Identify incoming callers to your numbers
Become proactive in handling your callers. An activated caller ID can display the available caller ID information from incoming calls to your RingCentral desk phone, softphone, and mobile phone apps.
Organize your system better when you create answering rules so you can entertain important contacts quickly. If you have missed calls, you can easily view the caller ID information from the contact list and return the phone calls with just a click.
You can even set call-handling procedures for people you know, manage calls from new callers, screen unknown phone numbers and even turn on your call blocker for scam and spam calls.
Control your outbound caller ID
Select how your caller ID name (CNAM) would appear on your recipient's caller ID contact list. You can display your main company number if it's a phone number used by many from your organization. Admins of your account can edit your company's Caller ID Name (CNAM and information on the caller ID display.
If you have a dedicated phone number, you can customize the outbound caller ID information according to your company number or entire department and even per individual extensions.
When you choose RingCentral for your phone system's caller ID services, you also have the option to use the RingOut feature. This feature allows you to make calls through your business phone system while displaying caller ID information using an external phone outside of the RingCentral system, such as a hotel room phone.
Increase your answer rates
When you have precise caller ID numbers, especially on outbound calls, prospects and clients feel more confident to take your incoming calls. If a consumer recognizes your business and sees your company name on their caller ID display, they will likely answer your call.
It creates a positive first impression and makes them more willing not only to answer the initial call but also to feel confident that they’re interacting with official representatives from your team.
Boost your telemarketing campaigns
An active caller ID helps boost your telemarketing campaigns. Your existing clients can easily recognize that it's you and your prospective subscribers can see your basic caller ID information, such as your company name.
You can also register your number to CNAM and other legal databases. This allows clients to verify your number by cross-referencing the information displayed on your caller ID.
Improved brand recognition and localization
When you activate your caller ID for outbound calls, you let the receivers know that the call comes from your organization or a specific department.
A department-specific caller ID not only enhances brand recognition but also provides customers with a sense of reassurance and clarity—especially when they’re in contact with multiple representatives from your organization.
Why choose RingCentral as your caller ID service provider?
Caller ID is an essential feature provided by most commercial telecom phone companies across VoIP, landline, and mobile phone services. Here are some of the reasons why choosing RingCentral RingEX as your communications solution is the right way to option for caller ID services: