Customer Engagement Bundle
Create better customer experiences with human and AI agents
Elevate customer engagement with unified calls and texts, easy call queue management, and built-in AI agents that respond 24/7.
Make proactive support your standard
Answer customers faster for increased loyalty and revenue.
Unify voice and text conversations
Bring voice and SMS together, so every message is seen, tracked, and answered.
Keep callers in control
Announce wait times, offer callbacks, and keep customers from hanging up.
Get actionable insights
Supervisors can see what’s happening and fix issues before they escalate.
Never miss a customer text
Respond instantly with AI that answers questions and takes action.
Turn hold time into a better experience
Offer automated callbacks
Let customers hang up and keep their place in line without losing them.
Keep customers informed and confident
Queue position announcements help customers feel seen, not stuck.
Reduce abandonment and frustration
Set clear expectations with wait time updates that keep customers informed and reassured.
Stay on top of every text conversation
Shared SMS inbox for team visibility
Keep teams in sync with a shared view of every message—no missed texts or duplicates.
Resolve customer inquiries instantly with AI
Respond to every text immediately with AI that answers questions and guides next steps.
Built-in text compliance
Stay compliant and protect your business with automatic SMS consent management.
Live Reports
Get real-time control of call queues
Live view into call queues
Monitor queues live and make instant adjustments to improve customer experience.
Monitor agent performance instantly
Track agent activity as it happens so no one gets overwhelmed or underused.
Catch issues before SLAs slip
Get ahead of backlogs, delays, or idle time before they impact service levels.
Everything your team needs to deliver effortless service
Find the perfect Customer Engagement Bundle setup.
Customer Engagement Bundle
CORE FEATURES:
AI CEB with AI Receptionist
INCLUDES:
AI CEB with AI Conversation Expert
INCLUDES:
Exceptional experiences across every industry
AI Receptionist answers every call, so your team can stay focused on the people in front of them.
Frequently asked questions
Customer Engagement Bundle is a unified workspace that brings voice and SMS support together with real-time queue management and reporting. It helps businesses reduce missed messages, lower call abandonment rates, and improve team coordination without needing a full contact center deployment. It includes AI options, including AI Receptionist (AIR) and AI Conversation Expert (ACE), to answer customers 24/7 and surface coaching insights, all without a full contact center deployment.
Customer Engagement Bundle is built for small and mid-sized teams that handle customer support over voice and SMS. It's ideal for support managers and business owners who want better visibility, faster response times, and a simpler, more efficient support experience. Teams that want 24/7 coverage can choose the AI Customer Engagement Bundle with AIR, and managers who want more insights into their customer interactions can add the AI Customer Engagement Bundle with AIR and ACE.
The AI Customer Engagement Bundle is available in two options:
- With AIR: Includes AI Receptionist (AIR) and AI Virtual Assistant (AVA).
- With AIR and ACE: Includes everything above, plus AI Conversation Expert (ACE).
Here’s a closer look at each AI product in the bundle:
- AI Receptionist (AIR): Answers and routes calls and texts 24/7, automates FAQs, schedules appointments, captures leads, and passes callers to live agents with full context.
- AI Virtual Assistant (AVA): Captures call and meeting notes and summaries, translates messages, and helps craft polished texts and SMS replies, so your team can focus on the conversation.
- AI Conversation Expert (ACE): Turns conversations into insights, with coaching and performance analysis, explainable deal and call scoring, automated summaries and highlights, and multi-level reporting. It integrates with your CRM and productivity tools.
Both bundles include AI Receptionist (AIR) and AI Virtual Assistant (AVA), so they can answer every call and text and automate routine tasks. The bundle with AIR and ACE includes everything in the bundle with AIR and adds AI Conversation Expert (ACE), which provides:
- Multi-level insights and reporting
- Coaching and performance analysis
- Explainable deal and call scoring
- Automated summaries and highlights
- CRM and productivity integrations
Choose the bundle with AIR if your priority is answering every customer and automating routine work. Choose the bundle with AIR and ACE if you also want to analyze conversations and get insights to help improve customer interactions. Contact sales to compare the two options.
Customer Engagement Bundle announces a caller’s wait time and position in the queue, then offers an automated callback option. These features reduce frustration, set clear expectations, and give customers more control, all of which helps lower abandonment rates without increasing staffing. With the AI Customer Engagement Bundle with AIR, AI Receptionist can also answer and handle routine calls 24/7, only passing more complex calls to live agents with full context.
Yes. Customer Engagement Bundle is designed for fast, self-guided setup. Most teams can activate and configure the tools in minutes without technical expertise or consultants. It’s built to be easy to deploy and even easier to use.
Unlike complex contact center platforms, Customer Engagement Bundle delivers just the essentials: shared SMS, call queue tools, agent notifications, and real-time reporting. It’s built for smaller teams who want better support performance without the cost, complexity, or heavy implementation of a full contact center.
The AI Customer Engagement Bundle with AIR also include AI Receptionist and AI Virtual Assistant, and the AI Customer Engagement Bundle with AIR and ACE has the same AI features but adds AI Conversation Expert, so smaller teams get automation, insights, and coaching without a full contact center implementation.
Yes. Customer Engagement Bundle includes built-in compliance with SMS opt-out regulations. This means customers can unsubscribe at any time, and your system will automatically respect and enforce those preferences—helping you stay compliant without manual effort.
Empower your service teams with Customer Engagement Bundle
Effortless customer experiences start here.
Contact sales
Let’s talk about bringing your team and customer conversations together on one AI-powered communications platform.
Chat with us
Something went wrong. Please use another contact option or try again later.
Since you've rejected our website cookies, you will not be able to chat with us directly. Please call or book a meeting.
Looking for product support? Visit our Support Center.