The

Communications

Hub
Access cutting-edge insights and explore real-world AI applications in business communications.
New

The future of customer engagement: how AI is reshaping contact centers

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Research reports
Insights to inform your strategy
RingCentral Agentic AI Trends 2026 report cover.
Report

Agentic AI Trends 2026

As AI becomes embedded in everyday work, the challenge shifts from adoption to impact — and from isolated tools to systems that drive results.
This report examines:
How organizations are moving from siloed AI tools to orchestrated intelligence
Why AI agents are becoming the next critical layer of enterprise work
How to avoid the pitfalls that cause 40% of AI rollouts to stall
Download the full report
Report: How AI is changing employee and customer experiences

How AI is changing employee & customer experiences

Learn how businesses leverage AI for customer and employee experiences with the latest stats on collaboration, productivity, and ROI.
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RingCentral Custom Research Study: Wait times and customer service

Wait times and customer service

Explore how to reduce hold times and improve customer satisfaction with our research-backed insights.
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Graph: 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide Report

Gartner® names RingCentral a Magic Quadrant™ Leader for the 11th year 
in a row

Get the 2025 Gartner® Magic Quadrant™ report for impartial, in-depth analysis 
of today's UCaaS providers.
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Industry reports

AI in action: key stats driving industry insights

REPORT

The state of AI in healthcare communications

High AI adoption across healthcare organizations
AI spending expected to increase significantly
Growing concerns about AI-driven fraud
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66%
of healthcare respondents reported faster resolution times for patient issues.
A healthcare professional attending a virtual consultation via RingCentral
REPORT

The state of AI in legal communications

Law firms lag behind in AI adoption
Fraud prevention remains a significant challenge
Practical AI solutions key for client success
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98%
of legal respondents believe their company’s investment in AI will grow in the next 3-5 years.
A lawyer with a laptop talking to a female client across the table
REPORT

The state of AI in financial services communications

Financial services lead in AI adoption across industries
Increased confidence in managing AI challenges
AI transforming customer and internal communications
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78%
of financial services respondents have adopted or are experimenting with AI.
A bank customer depositing a check with support from a bank teller.
REPORT

The state of AI in retail communications

Retail leads in AI customer integration
Many businesses unprepared for AI fraud
AI driving innovation across retail operations
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67%
of retail respondents reported improvements in customer satisfaction due to AI usage.
A male retail worker looking at a monitor while writing in a notebook.
Thought leadership reports
Spotlighting AI changemakers
The Innovators Report

The Innovators Report

Learn how some of the most forward-thinking leaders are using AI communication solutions to improve customer experiences, increase collaboration, and drive measurable growth across their businesses.
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The close rate is a critical sales metric for us. Before RingCentral ACE, we averaged 46%. Now, since implementing ACE, our sales close rate is surpassing 60%.
 – Jeff King, President, The Pest Rangers
We'll see AI transform from a tool to a true partner in our daily interactions.
 – Jon Arnold, Technology Analyst, J Arnold & Associates
We can efficiently manage thousands of inbound calls daily while providing more personalized experiences.
 – Jason Clark, IT Infrastructure Manager, Mission Veterinary Partners
Ready to transform your business communications with AI?
Book a chat with our AI communications experts.
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