Michael Akiva, Managing Partner of Jacoby & Meyers, explains that the firm’s rapid growth in recent years placed increasing pressure on its longstanding phone system. “The story played out the same way repeatedly,” he says. “We’d ask our phone vendor if the system would let us do X, and they’d say, ‘No, we don’t have X. But it’s a great idea, and we’ll add it to our roadmap.’”
In fact, Michael adds, the vendor did build some of the tools Jacoby & Meyers requested. But those additions didn’t fully solve the firm’s challenges. “I think the suggestions we made helped the company build a better system. But we didn’t want to be pulling our phone vendor along to keep up with our needs. We wanted a solution that had everything we needed right out of the gate—and that actually pushed us forward.”
