November 24, 2025
RingCentral Transforms Customer Communications with Launch of AI Receptionist (AIR) in Australia
Sydney, Australia - 25 November 2025 - RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced that its AI Receptionist™ (AIR) is now available in Australia. An always-on AI phone agent, RingCentral AIR™ uses generative AI to automatically answer customer questions and transfer callers to the right place. This enables businesses to never miss a call or opportunity, capture leads, and provide a better customer experience. The launch of RingCentral AIR marks a transformative shift in how Australian businesses manage front-office communications with a digital employee that doesn’t just respond, but drives intelligent, context-aware customer engagement.
"Demand for RingCentral AIR is skyrocketing in North America, with more than 5,000 organisations implementing it and driving measurable results across revenue generation, business productivity, and cost savings," said Adam Boreham, Australian Country Manager, RingCentral. "We’ve already had intense interest in AIR from existing Australian customers and our partners. It makes a powerful AI phone agent broadly accessible to businesses of all sizes, enhancing their existing customer service responsiveness and giving them a simple, cost-effective 24/7 front desk."
A smarter first impression: AI Receptionist delivers instant ROI
Embedded into the RingCentral phone system, RingCentral AIR is built to support businesses of all sizes. Its key capabilities include:
Instant activation: Activates in minutes, automatically scans the company website for key information, requires no IT support, and is easily customisable by any team member.
Resolves routine customer inquiries: Uses generative AI with context from websites and documents to answer routine customer questions about the company’s services, business hours, and location.
Lead capture with CRM integration: Ensures sales opportunities are captured and updated in Salesforce, HubSpot, Zoho or AIR’s native database — allowing every lead to be logged and followed up.
Name-based and context-driven call transfers: Eliminates friction in reaching the right contact with expanded transfers to external numbers outside an organisation’s business phone system.
Scalable for multiple locations or departments: Can be deployed for a single storefront or multiple business locations.
“We wanted to experience RingCentral AIR firsthand before recommending it to our customers—and it impressed us right away,” said Grant Milton-White, Managing Director, PlanetComms. “Setup took less than 30 minutes, with just a bit of training to fine-tune the context and flow of conversations. It’s a far more modern and flexible interface than traditional IVR, and our callers are already giving us great feedback. We also see huge potential for AIR in aged care—particularly at nurse stations, where handling repetitive calls can distract staff from what matters most – patient care.”
RingCentral AIR enables businesses to handle more complex interactions end-to-end from answering calls to capturing leads, all while expanding market reach through multilingual capabilities. The result is a powerful AI receptionist that drives higher conversion rates and delivers a more professional, personalised customer experience across language barriers. Other key features include:
Call analytics and insights: Spots common questions that cause transfers and updates answers with one click, while tracking resolution rates and cost savings with detailed analytics.
Custom greetings and voice personas: Businesses can select the voice and caller experience that best represents their brand.
Privacy and security by design: Designed with robust security and privacy controls, plus local content data storage, safeguarding sensitive caller information during voice interactions.
Global language support: Handles calls seamlessly in US, UK and Australian English, Spanish and French, including Canadian French, serving diverse customer bases in their preferred languages.
With nine years of experience in the generative AI industry before co-founding U.S.-based Axis Integrated Mental Health, Liesl Perez views AI as indispensable for any modern business, especially in the evolving landscape of mental healthcare. According to Perez, “new patient intakes have increased by 60% leveraging AIR, from an average of 20 to 32 per week, translating to an additional $1.7 million in revenue.”
Availability and pricing
RingCentral AIR is generally available in Australia now starting at $62/month with 100 minutes included. Additional 100-minute bundles are also available to purchase.
To learn more about RingCentral AI Receptionist, visit www.ringcentral.com/au/en/air.
About RingCentral
RingCentral is a global leader in agentic voice AI–powered cloud business communications, delivering an integrated platform for business phone, SMS, contact centre, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral AI receptionist, virtual assistant, and conversation intelligence address every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.
© 2025 RingCentral, Inc. All rights reserved. RingCentral, RingCentral AI Receptionist, RingCentral AIR, and the RingCentral logo are trademarks of RingCentral, Inc.