RingCentral Press Releases

Melbourne, Australia – 30 April 2024 – RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact centre, video, and hybrid event solutions, announced its native, AI-powered contact centre, RingCX,™ is now available in Australia. RingCX is launching to partners at RingCentral’s Product Connect events in Melbourne and Sydney, where attendees will be given an update on RingCentral’s product roadmap and newly released cutting-edge AI technologies.

RingCX offers:

• AI-powered: Leveraging the latest advances in generative AI, RingCX helps customers and contact centre employees before, during, and after interactions with real-time guidance for agents, and automated scoring and monitoring for supervisors.
• Rich omnichannel: Seamlessly brings together voice, video and 20+ digital channels so agents can easily engage with customers in their channel of choice, with full context to the customer journey and interaction history.
• Simple to use: Easy for customers, agents, and supervisors. Provides an immersive agent experience for agents across the tools they use every day. 
• Easy to deploy: Deploy in a matter of days, not weeks or months. Tools and templates that accelerate time to deploy.
• Best Value: RingCX includes voice, video, 20+ digital channels, AI summaries. All at predictable cost and with the lowest cost of ownership, priced per agent.
• Complements RingCentral Contact Centre: RingCX is a strong complement to RingCentral Contact Centre™, an OEM-based solution, which is generally aimed at more complex use cases and larger deployments.

Initially launched in the US and Canada in November 2023, RingCX now has more than 160 customers globally and supports multiple languages, including US and UK English, French, Italian, Spanish, and German.

“RingCX fills a gap in the Australian market for an accessible, all-inclusive contact centre solution that has the omnichannel capabilities businesses of all sizes need to power smarter customer experiences,” said Ben Swanson, Regional Vice President Partner Sales, RingCentral. “RingCX complements our core unified communications platform perfectly, and scales with the business both in capacity and features. Australian organisations see great advantages in a tightly integrated unified communications and contact centre platform from one supplier, and RingCX allows us to continue to meet that need.”

An early Australian adopter of RingCX is independent unified communications consultancy TelcoDataCloud, who is using RingCX to integrate with its RingEX unified communications solution and with HubSpot CRM.

“We have a geographically dispersed contact centre team, so RingCX is ideal as a centralised system with omnichannel and AI capabilities to reduce management overheads,” said Asa Grund, Director, TelcoDataCloud. “We are also using RingSense™ AI for transcriptions, coaching, and analysis. That allows us to identify sales best practice and replicate those techniques across the team. This data is automatically stored against that customer record in HubSpot, which helps with the sequencing of our outbound campaigns, gives us actionable data into the future, and ensures the continuity of engagement with each customer.”

Integrated Experiences 

RingCX is integrated with five leading CRMs, including Salesforce, Hubspot, ServiceNow, Zendesk, and Microsoft Dynamics 365, all currently available in beta. Multiple additional integrations are planned for the second half of 2024.

All of this is available as an embedded RingCX agent experience inside CRM systems, where agents can manage interactions across voice, and 20+ digital channels.

In addition, RingCX has open APIs that enable a growing ecosystem of partners such as Google Dialogflow, Cognigy, Yellow.ai, Balto, and Calabrio with pre-built integrations now available in RingCentral's App Gallery. RingCentral is committed to expanding partnerships and growing the ecosystem of pre-built integrations with RingCX.

To learn more about RingCX, please visit https://www.ringcentral.com/au/en/ringcx.html.

About RingCentral

RingCentral is a leading provider of AI-driven cloud business communications, contact centre, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.

©2024 RingCentral, Inc. All rights reserved. RingCentral, RingCX, RingCentral Contact Centre, RingSense and the RingCentral logo are trademarks of RingCentral, Inc.

SYDNEY, Australia – 21 February 2024 – RingCentral, Inc. (NYSE: RNG), a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact centre solutions, today announced that Virtus Health, one of the top providers of assisted reproductive services in the world, has selected RingCentral for its integrated Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) platform. The integrated RingCentral MVP^® and RingCentral Contact Centre^™ solutions will be systematically deployed over the next six months to 62 fertility clinics, day hospitals, and diagnostics and pathology facilities in Australia and Europe.

RingCentral’s integrated and secure UCaaS and CCaaS platform will assist Virtus in delivering personalised patient care, tailored to individual circumstances and needs. Once the solutions have been rolled out, Virtus is expecting significant savings annually in business communications costs. The RingCentral platform will unify and consolidate Virtus’ telephony and contact centre functionality, providing high availability and reliability, visibility and reporting on all calls and voice traffic across the organisation, and the ability to manage call flows and queues centrally between the contact centre and individual sites. RingCentral is also the ideal platform to support Virtus Health’s hybrid working environment, and the integration of any future Australian and international acquisitions.

The five-year contract includes the provision of devices and project services to design and deploy the integrated UCaaS and CCaaS environment for approximately 1,700 employees and a centralised contact centre supporting staff and patients across 62 sites globally. The solution will be deployed over Virtus Health’s global SD-WAN, ensuring quality of service and optimised performance. The RingCentral for Salesforce integration will ensure calls are routed to the appropriate clinics and teams, that patient information is readily accessible and Virtus can personalise the patient experience.

While deployment was planned to start in Australia, the relocation of Virtus Health’s Complete Fertility Centre in the UK to a brand new, bespoke premises in Southampton presented the opportunity to pilot the RingCentral solution ahead of the Australian rollout.

Shaun Thurling, Head of Information Technology, Virtus Health: “Reproductive healthcare, especially IVF, is a very personal journey and so patient experience is our most important outcome. RingCentral was the best fit to support our key patient care goals, providing the ideal solution for a seamless interconnection between our centralised contact centre and decentralised clinical environment. The recent success of our UK deployment has proven that and given us valuable insights to assist in the global deployment over the next four months. We look forward to the additional functionality and patient care capabilities we will gain through the initial rollout, as well as further innovations and integrations to be delivered by RingCentral over our five-year partnership.”

John Poli, Industry Principal, Healthcare at RingCentral: “This project with Virtus Health is a perfect illustration as to why RingCentral’s integrated UCaaS and CCaaS solutions are ideal for the healthcare sector. RingCentral has established a highly available platform with the level of security and data privacy that is meeting the needs of healthcare providers in Australia and around the world. I look forward to seeing Virtus Health become the industry benchmark in using communications technologies to support personalised patient care.”

Peter Hughes, Area Vice President, RingCentral: “It’s fantastic to support a leader in reproductive healthcare services in deploying and managing a global communications platform from here in Australia. It not only increases Virtus Health’s ability to compete and continue to grow internationally; it also ensures that the high standards of patient care and customer experience can be delivered consistently around the world.”

About Virtus Health

Virtus Health was founded in July 2002, when IVFAustralia was formed through the coming together of four leading Sydney-based IVF clinics. Virtus brings together leading doctors, scientists, researchers, nurses and operational staff to provide the highest quality of care across the full range of reproductive and fertility services. Today, Virtus is one of the top providers of assisted reproductive services in the world with a presence in Australia, Singapore, Ireland, the UK and Denmark, helping more than 5000 people each year become parents. https://www.virtushealth.com.au

About RingCentral 

RingCentral is a leading global provider of AI-first cloud-based business communications and collaboration that seamlessly combines phone system, messaging, video, webinars and hybrid events, and contact centre. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.

©2024 RingCentral, Inc. All rights reserved. RingCentral, RingCentral MVP, RingCentral Contact Centre, and the RingCentral logo are trademarks of RingCentral, Inc.