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RingSense™ for sales
Crush your quotas with AI-driven revenue intelligence.
Unlock value from every customer interaction with secure, customizable, and optimized conversation intelligence deeply integrated with your CRM.
At-a-glance views.
Intelligent scoring, explained.
Automated summaries.
Customizable concept trackers.
Tame communication chaos
Empower your sales teams to crush quotas quarter over quarter by unlocking conversation intelligence from customer interactions across calls, emails, and video meetings - deeply integrated with your CRM.
Conversation intelligence from the trusted leaders in cloud voice
Accelerate your pipeline, automate your operations, and evolve your sales teams.
Automate your work
Reveal hidden value
Evolve your people
Automate mundane tasks so reps can focus on winning
Operate at peak performance by eliminating tedious tasks and workflows.
Inform the right people at the right time
Artificial intelligence (AI) highlights critical moments of the buyer journey so you never miss an opportunity to identify and fix pain points.
Revenue teams that work together, win together
Sharing key customer interactions brought to the surface by AI bridges the gap between sales, operations and marketing.
Integrations that make selling easy
Integrate with key systems, like your CRM, so salespeople can focus on more important tasks, instead of data entry.
Unearth conversation gems to maximize win-rates
Diamond opportunities are brought to the surface so you can act fast.
Let us find your next big win
Go beyond search and sort and let AI surface summary scores so you can focus on key moments that need your attention.
Forecast accurately and identify risks
Know immediately when and why a critical deal is stalled.
Automatically generates notes, summaries, and next steps
Let AI remove the guesswork of what to do next by identifying next steps in your sales conversations.
Coach reps into quota-crushers
Instantly whip up winning sales plays that help sales teams ramp quickly and destroy their quota.
Superior coaching that sales reps love
AI- and data-driven scores blended with manager feedback creates a positive sales coaching culture.
Ramp up fast
Create custom playbooks from real selling moments to accelerate speed-to-value for new reps.
Transform your people
Building libraries of best practices helps everyone track team performance over time and stay focused on learning from past successes.
You’ve got to see it to believe it
Let us blow your mind. Take the next step to see RingSense in action.
InsuranceHub Uses AI to Transform Sales Conversations and Reduce Churn
How RingSense works for your key revenue players
RingSense analyzes customer interactions and provides intelligence your sales leaders has never had access to so they can better adapt, respond, and upskill to close deals more effectively.
RINGSENSE™ FOR SALES
Do less for more
Let AI automate the most tedious parts of your job, so you can focus on closing.
- AI makes sense of your customer conversations and automatically updates your CRM records with summaries and action items.
- Proactively get ahead of deal risk by tracking key selling moments.
- Bring in the right players and top performers at the right time.
RINGSENSE™ FOR REVENUE LEADERS
Accelerate your pipeline with coaching that transforms sales performance
Improved win rates by pinpointing exactly what impacts deal progression and deliver exceptional onboarding and coaching.
- Drive superior coaching with real conversations and custom scorecards.
- Accelerated speed-to-value with tailored onboarding.
- Turn your sales reps and new hires into quota-crushers with right-message-right-time feedback.
RINGSENSE™ FOR SALES ENABLEMENT
Create operational excellence with complete visibility
Understand your business at a macro level with real-time trends and actionable insights that shape your revenue organization.
- Create custom libraries of the best sales techniques and strategies
- Use the actual voice of your customer to inform and enrich sales playbooks.
- See how well individuals and teams leverage your sales process and tie them to sales effectiveness and revenue growth goals.
RINGSENSE™ FOR CUSTOMER SUCCESS
Your customer’s success is your success
The best CSMs are good listeners. Be the advocate your customers dream about by being ridiculously close to the action.
- Quickly get up to speed on the entire buyer journey so you can be ready the moment you take ownership.
- Monitor ongoing upsell activities so you can advocate for the best customer experience.
- Review past interactions so you can follow up with a refreshed perspective.
RINGSENSE™ FOR MARKETING
Collaborate with the true voice of your customer
- Listen for key moments so your marketing teams can better understand customer behavior and preferences.
- Listen to only the interactions that matter, helping you hone in on the topics that interest you.
- Share customer-driven messages with your go-to-market teams so you’re aligned on the right content.
Features that keep your revenue teams one step ahead
Automation
Automatically syncs with Salesforce, Hubspot, Microsoft Dynamics, and other CRMs to keep prospect or customer opportunities accurate and up to date.
Highlights and summaries
Automatically generates a dashboard of key insights, summaries, and tasks of customer calls for easy reference.
Alerts
Get alerts for call filters or playlist updates so you can be proactive and respond only to the items that need your attention.
Sharing and collaboration
Hot-linking to key moments so you can better collaborate with your team or other stakeholders.
Integrated reporting
Instantly create personalized performance tracking reports for your teams or individual reps.
Integrations
Get insights into your pipeline, deals, and customer interactions to keep a more accurate forecast by connecting your conversations to your CRM.
Custom trackers
Go beyond searching and sorting interactions. Use key measures from your selling model to see if your reps are following the proper methodology. Enable related word forms to expand context.
AI-driven next steps
Remove the guesswork of next steps by automatically identifying actions for follow-up.
Coaching with human and AI scores
Drive superior coaching and sales best practices with automated coaching insights.
Custom playlists and sales plays
Quickly generate sales plays, custom playlists.
Blog
RingCentral Breaks New Ground with Conversation Intelligence Platform for Revenue Teams
Learn more about our new revenue intelligence tool
Frequently Asked Questions
Conversation intelligence is a tool used to analyze business conversations (such as sales calls and customer calls) and supports the next best actions for improved operations and results.
It differs from your typical call recording or online collaboration solution because it has outstanding documentation, note-taking, and conversational analytics capabilities. It works by inserting artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) technologies into cloud tools. This allows organizations to actively record phone calls, generate accurate transcriptions, analyze communications, glean data-driven information, and surface actionable insights.
By making it possible to record, transcribe, and analyze customer interactions, agents can easily access relevant information, input call data into CRM platforms, and share information with key team members and departments. This streamlines workflows and enables your workforce to focus on tasks that matter the most—boosting agent performance and efficiency rates in the process.
Conversation intelligence solutions can also serve as the foundation for effective customer support and sales coaching. Sales managers and supervisors can leverage conversation intelligence to provide instructions on how to improve customer satisfaction rates, explain and supply information about new products and services, or align marketing and sales efforts to achieve a consistent tone across all channels.
Overall, conversation intelligence tools can be applied to many areas of business: sales forecasting, pipeline management, contact center legal compliance, and more.
Revenue intelligence refers to the process of collecting and analyzing sales data to gain critical business information. The data-gathering process covers all areas of sales engagement and buyer experience, including:
- Competitor mentions
- Objection handling
- Budget discussions
- Decision-making authority
- Deal progression and selling methodologies
Similar to conversation intelligence, revenue intelligence platforms also use AI and ML to identify trends, metrics, and KPIs to gain a comprehensive view of buyer reality, accelerate sales cycles, and support accurate forecasts for revenue growth.
Revenue operations (RevOps) is the end-to-end business process of integrating sales, marketing, and customer service into a unified system. It is heavily focused on aligning the entire funnel, connecting business and activity data, streamlining operations, and creating a clear and transparent business framework.
This holistic approach ensures that all teams are working towards the same goals—improve revenue process efficiency, drive predictable revenue, and achieve revenue growth.
Beyond better revenue growth, however, successful revenue operations also give businesses the advantage of removing roadblocks and conflicts within departments, maximizing functionalities of technologies and tools, establishing long-term strategic planning techniques, achieving better customer retention rates, and more.
Learn more about RingSense for Sales
Request a demo today.