Solutions brief
NEXT-GEN FRONTLINE COMMUNICATIONS
Transform your frontline workforce
Unify essential workers on one communications platform with push to talk, mobile camera sharing, AI, noise reduction, and more.
Meet RingCentral for Frontline Workers
DO MORE WITH LESS
Everything on one device
Connect desk-based and deskless staff
Seamlessly connect office and frontline teams on one solution for calling, video, and push to talk.
No more juggling multiple devices
Use our cloud walkie-talkie solution on your own smartphones, tablets, or rugged devices.
Stay heads up and hands free
Listen to critical voice messages in real-time while continuing to work with your hands.
Push to Talk
Connect fast, achieve more
Broadcast to large and small groups
Enable auto-play on locked and unlocked devices to listen in for critical information while on shift.
Connect worldwide
Connect global workers and groups over cellular networks or Wi-Fi.
Reliable and persistent voice
Say goodbye to static, crosstalk and outside radio interferences. Enjoy 99.999% uptime delivered for 5+ years to keep your frontline teams connected.
WALK, TALK, VIDEO
So much more than a walkie-talkie
Elevate to video
Next-gen walkie-talkie with video camera-sharing, giving you ‘see what I see’ tools.
Share live footage
Share rear-view camera and annotate in real-time for context setting and troubleshooting.
AI-powered tools built in
Auto capture AI-generated video collaboration session notes to share out as tribal knowledge.
SET UP SIMPLIFIED
Administer in minutes
Works on any device
Compatible with iOS, Android, and multi-modal devices such as Zebra.
Easy administration
Add or remove users, create or manage channels on all devices instantly to ensure secure access.
Enterprise mobile device management*
Prevent data leakage and compromised devices in the field with integrated Microsoft inTune.
Built for essential workers
Push to Talk for Healthcare
Coordinate the patient’s care plan updates to speed care coordination and optimise the patient’s stay.
Use one device with push to talk, rich collaboration and data-sharing tools, along with easy access to defined support teams to drive efficiency and reduce device fatigue.
Coordinate time-sensitive workflows: triage, exam, treatment, and discharge across multiple clinical teams to improve patient flow and reduce ED patient boarding.
Push to Talk for Retail
Report suspicious activity in real-time and coordinate efforts to prevent theft. Act instantly to customer injuries.
Compatible with iOS, Android and multi-modal devices like Zebra, with no special installation needed. Just download and go!
No more disappearing to search for what’s in stock - ask fulfillment associates on product availability instantly to respond to customers quick.
Push to Talk for Hospitality
Connect on-shift staff regardless of geographic location to ensure timely customer response times and less wasted man hours.
Get immediate help discreetly. Ask porters to deliver luggage to hotel rooms or valet drivers to retrieve guest vehicles.
Broadcast emergency alerts to all hotel staff instantly to keep everyone in sync and calm in the event of an emergency.
Push to Talk for Manufacturing / Construction
React to machinery failures or distribution line mishaps immediately and get your operations back on track fast.
No more carrying multiple devices and use RingCentral Push to TalkTM on your personal, work or already procured multi-purpose rugged device.
Getting critical information out to large teams in warehousing, construction sites or distribution centres has never been easier.
Push to Talk for Emergency Services
Quick transition from push to talk to send a picture or share what’s in front of you for context setting and troubleshooting.
No more carrying multiple devices and use RingCentral Push to TalkTM on your personal, work or already procured multi-purpose rugged devices.
Broadcast critical information out to large teams to save more lives, enhance community safety and improve resident experiences.
Choose your setup
Whether you’re a new or existing customer – or ready to push to talk today, we make it easy to add on RingCentral for frontline workers.
Existing RingCentral Customers
Add on RingCentral for frontline workers to your existing account with the help of a RingCentral expert, or as an admin, do it yourself from the admin portal.
New RingCentral Customers
Select a RingCentral plan, then add on RingCentral for frontline workers to your new account.
Transform frontline experiences
Go from
Device and app fatigue
Siloed desk-based and frontline workforces
Manual security upgrades and device management
Distracting and unclear communications
Voice-only
Manual documentation
To
One app for walkie-talkie, calling, group messaging, and video camera sharing
Seamless collaboration across every part of your business
Built-in enterprise-grade security updates and device management
AI-powered noise reduction for clearer field communication; live transcription so you can read if extremely noisy
Voice and video collaboration in one app
AI transcribes and automatically generates notes of meeting recordings for future reference
Go from:
Device and app fatigue
Device and app fatigue
To:
One app for walkie-talkie, calling, group messaging, and video camera sharing
One app for walkie-talkie, calling, group messaging, and video camera sharing
Go from:
Siloed desk-based and frontline workforces
Siloed desk-based and frontline workforces
To:
Seamless collaboration across every part of your business
Seamless collaboration across every part of your business
Go from:
Manual security upgrades and device management
Manual security upgrades and device management
To:
Built-in enterprise-grade security updates and device management5
Built-in enterprise-grade security updates and device management5
Go from:
Distracting and unclear communications
Distracting and unclear communications
To:
AI-powered noise reduction for clearer field communication; live transcription so you can read if extremely noisy
AI-powered noise reduction for clearer field communication; live transcription so you can read if extremely noisy
Go from:
Voice-only
Voice-only
To:
Voice and video collaboration in one app
Voice and video collaboration in one app
Go from:
Manual documentation
Manual documentation
To:
AI transcribes and automatically generates notes of meeting recordings for future reference
AI transcribes and automatically generates notes of meeting recordings for future reference
Take a closer look
Blog
RingCentral launches next-gen communications for frontline workers
Press Release
RingCentral Introduces Next-Gen Communication Solution for Frontline Workers
Frequently Asked Questions
The RingCentral solution for frontline workers is designed to empower frontline collaboration. Available on iOS, Android and multi-modal devices like Zebra, it enables secure and clear voice communication over the cloud, enhancing employee- or company-owned smartphones and tablets with walkie-talkie, voice, AI powered video capabilities, team messaging, file sharing, and more. Frontline workers can now enjoy a familiar walkie-talkie experience on their smartphones or multi-modal devices without the need to carry a cumbersome two-way radio. They can use a single device to seamlessly connect and communicate with their frontline and desk-based teams. It works seamlessly in any location with Wi-Fi or cellular connectivity.
The RingCentral solution for frontline workers begins at £3/user/month, and comes with free access to AI-powered video capabilities such as live transcriptions, background noise reduction, rear view mobile camera sharing, unlimited file and image sharing, and many more mobile-first tools that help your frontline teams collaborate faster.
The RingCentral solution for frontline workers enables voice communication at the push of a button. However, some conversations demand visual context to solve the problem at hand. With RingCentral, customers enjoy push to talk with integrated AI-powered video functionality in one app for free! For example, frontline workers can instantly switch from push to talk communication to mobile camera sharing to get a 2nd opinion on a breakdown on the assembly line, a quick share of a patient’s medical scan X-rays or sharing live footage of a construction site demolition.
If you’re an organisation with a frontline workforce as well as office-based teams, you can consider purchasing the RingCentral solution for frontline workers as an add-on to RingEX plans.
Click here to learn more about RingCentral plans and pricing.
The RingCentral solution for frontline workers is currently available in the USA, Canada, Australia, United Kingdom, and all the various European countries where we sell RingCentral directly.
The RingCentral solution for frontline workers may be right for you if any of the following apply to your frontline teams:
- Your frontline workers are required to carry multiple devices for their tasks. This causes device fatigue and slows workflows as these staff often need to use their hands for work on the job.
- Your frontline teams need to pause their workflows to answer calls or make/listen to announcements on paging devices or overhead speakers.
- Your staff need to get the attention of their teammates who are not physically or geographically close to them. Sometimes they need the attention of large groups to coordinate a task.
- Your office based staff need a way to communicate in real time to your frontline staff - not only through voice but ideally with other collaboration tools (video, group messaging) too.
- Your frontline teams are unable to communicate with each other in areas with limited radio signals.
- If your frontline teams are lifting something heavy in a warehouse, or on the go as a medical professional where time is of the essence, they need auto-play voice, so they can focus on the job at hand while listening.
- Emergency situations require cross–agency and–organisation coordination and communication. If your frontline teams operate in harsh environments where conditions may not always be optimal, such as hazardous and accident-prone areas to places that receive limited network frequency, this can result in life-threatening scenarios without smooth communication. Hence, it’s critical to have incoming audio messages to be auto-played on the default output source.
Important details and disclaimers
* Only available with Microsoft inTune
Unlock a new future for frontline teams
Get started today.