Until 2020, all employees across the Delaware County Government’s offices and bureaus used a legacy, on-prem phone infrastructure to communicate internally and with the public.
Jack Magee, Telecommunications Manager for the Delaware County Government, explains that the outdated phone system has increasingly created challenges for both the county’s employees and their constituents.
“The legacy system is so old–we’re talking decades–that it fails somewhat regularly. Sometimes the ISDN lines go down when a storm hits, and other times some part of the infrastructure just breaks. And we often have trouble bringing phone service back up after something breaks because it’s difficult to find replacement parts.”
Even with the legacy system functioning, Jack adds, he’s heard frequent complaints from both employees and constituents. “People report problems with static on calls, not being able to hear the other person, and voices sounding crackly.”
Although the county already had a telecommunications upgrade on its roadmap, the 2020 lockdowns accelerated the search for a cloud phone solution. Jack began researching providers with the help of Delaware County’s trusted consulting partner,
The Davinci Group.
“Davinci’s Stephen Benson was great at helping us narrow the field and find RingCentral, which more than any other company had all the tools we needed to achieve our communication objectives as an organization.”