Business Phone
The world’s most reliable cloud phone system with built-in team messaging – all reimagined with AI at every step.
RINGCENTRAL ANALYTICS
Understand every conversation. Improve every interaction.
Turn AI-powered conversation insights and real-time analytics into better customer experiences and stronger team performance.
Hear what customers need
Use AI to uncover recurring topics, customer sentiment, and opportunities to improve service.
Make your AI more effective
Identify gaps in automated responses to help more customers get the answers they need.
Keep service moving
Track call trends and live queues to improve coverage and reduce customer waits.
AI CONVERSATION EXPERT
Find opportunities in every conversation
Discover what drives customer calls
Uncover recurring questions, concerns, and topics to guide better business decisions.
Understand sentiment and service gaps
Identify patterns in customer sentiment to see where experiences need attention.
Coach with clearer direction
Use AI scoring and conversation insights to focus coaching where it matters most.
AI RECEPTIONIST ANALYTICS
Optimize how your AI serves customers
Measure how calls are handled
Track call volume and resolution rates to understand your AI Receptionist’s performance.
Understand what leads to resolution
See how business knowledge and transfers help AIR address caller needs.
Turn unanswered questions into better answers
Identify recurring unresolved questions and update FAQs to improve future responses.
BUSINESS ANALYTICS + LIVE REPORTS
Balance workloads and customer needs
Plan ahead with confidence
Use historical call trends across teams and locations to identify gaps and improve staffing.
Respond as demand changes
Monitor waiting callers, queue activity, and team availability to adjust coverage when needed.
Keep your priorities in view
Customize historical and real-time dashboards to track the metrics that matter most.
Loved by over 600,000 businesses of all sizes
Adding the AI Conversation Expert to our Customer Success department's RingCentral environment has been invaluable. The AI and customer insights let us coach agents effectively, gives us insights we never had into trends across our large volume of calls, and helps us better serve our customers and their patients.
Matt Pernesky, Director of Customer Experience
1,500
Customer calls analyzed daily
20 hours
Saved each week by the CX director
Products used:
RingEX
AI Conversation Expert
Explore our AI-powered products
Contact Center
Create effortless customer experiences across every channel with our AI-first contact center solutions.
Events
Curate virtual, onsite, or hybrid events where AI enhances every milestone – from planning to execution.
Conversation Intelligence
Empower sellers at every stage with at-a-glance sales views, AI-powered scoring, and instant call summaries.
All your questions, answered
AI Conversation Expert analyzes conversations to reveal recurring topics, customer sentiment, and coaching opportunities. These insights help you understand customer needs and identify ways to improve service and team performance.
Yes. AI Receptionist analytics shows call volume, resolution rates, and how calls were resolved through business knowledge or transfers. It also highlights recurring unresolved questions so you can review transcripts and add answers to AIR’s FAQs.
Business Analytics shows historical call performance to help you identify trends and plan coverage. Live Reports shows current queue activity and team availability so you can respond to changing demand. Business Analytics Pro and Live Reports each offer dashboard customization.
Yes. Quality of Service and adoption insights help IT teams investigate communication quality and understand how employees use RingCentral.
Resources
See Analytics in action
Act on insights with real-time analytics
Put all your communications data to work, so your teams can make smarter decisions.