RingCX

Effortless customer experiences, powered by AI

Easily manage agents, coach performance, and improve customer satisfaction on one omnichannel platform.
A laptop displaying the RingCentral RingCX app
A laptop displaying the RingCentral RingCX app
AI-powered
RingSense AI is at the core of RingCX–intuitively generating insights, automation, and assistance across the entire customer experience.
Omnichannel
Never miss a conversation. Meet your customers where they are, across voice calls and 20+ digital channels—all included in one license.
Easy-to-deploy
Businesses of all sizes can deploy a new contact center in just a few days.  Plus, our 99.999% uptime keeps your agents connected, from anywhere.
Easy-to-use
From immersive agent experiences to 
AI-powered coaching for supervisors, 
RingCX is designed to create effortless workflows for everyone.
Simple pricing
Get unlimited minutes, with monthly pricing starting at just $65 per user.  Plus, access all our core contact center features and built-in AI—all in one package.

See RingCX in action

A laptop screen displaying an agent's dashboard within the RingCentral RingCX app

A powerful, yet easy-to-use contact center

Increase employee satisfaction and customer engagement with AI-powered tools across all your support conversations.
Agents

Empower all your agents in one workspace

Leverage AI summaries so that agents
can stay focused on the customer

Eliminate the need for note-taking by delivering instant AI summaries and recommended action items after every customer interaction.

Give agents an immersive experience

Seamlessly manage omnichannel interactions using voice, video, and 20+ digital channels in a single, immersive agent workspace. Plus, embed RingCX within CRMs like Hubspot, ServiceNow, Microsoft Dynamics 365, and more.

Streamline interactions with live agent assist

Support agents with on-time contextual knowledge and suggested answers, so they can provide faster customer support at every step.
A mobile phone displaying a doctor and their patient and a pop-up window of chatbot support message about appointment confirmation
A mobile phone displaying a doctor and their patient and a pop-up window of chatbot support message about appointment confirmation
An overview of a contact center agent showing total number of calls, sentiment and energy scores, longest monologue time
An overview of a contact center agent showing total number of calls, sentiment and energy scores, longest monologue time
SUPERVISORS

Improve customer and agent satisfaction with AI

Streamline quality management & coaching

Improve CSAT scores across all your customer calls by offering  real-time guidance for agents, and AI-generated score cards after every conversation.

Quickly identify agent performance at a glance

Give supervisors a clear view of your contact center's performance with a single dashboard powered by RingSense AI conversational analytics.

Get the full picture with live dashboards & reports

Leverage more than 250 out-of-the-box reports or choose from over 350 available metrics to create live custom reports and dashboards across the entire customer journey.
BUSINESS LEADERS

Manage an efficient and 
effective CX operation

Benefit from the lowest total cost of ownership

RingCX offers cost-effective solutions and predictable, fixed-rate pricing. Monthly plans start at just $65 per user, with unlimited local calling.

Get actionable CX business insights

Gain real-time access to crucial performance data, including call volumes and agent performance, and Conversation Analytics, such as customer sentiment and trending topics.

Deliver effortless customer service 
with a future-proof solution

Empower your business with continual innovation across customer channels, agent experiences, supervisor automation, and AI transformation.
A couple of contact center managers looking over agent scorecards
A couple of contact center managers looking over agent scorecards
Male and female employees working on their laptop
ENTERPRISE SOLUTIONS

Have advanced requirements? 
We’re here to help.

Get in touch with one of our solution experts and we'll match 
you with the perfect plan.
Our advanced contact center capabilities include:
120+ integrations & 400+ APIs
Advanced attribute-based routing
Native Workforce Engagement
Bespoke deployments

Take a quick tour of our agent workspace

Experience our AI-powered contact center in action, and see how easy it is to create the best customer experiences.

The ROI of our
AI Contact Center

Real results from our customers.

29%

Improvement of customer sentiment

80%

Reduction in time to close cases

19

Point NPS improvement

Built on a secure & reliable platform
HITRUST logo

AI for effortless customer experiences

Omnichannel support

Meet your customer where they are over voice calls or across 20+ digital channels.
RingCentral RingCX interface showing ongoing tasks across different digital channels (YouTube, Twitter, and Facebook)

Actionable insights & analytics

Enhance customer experiences by acting on live data like sentiment analysis
and customer feedback.
RingCentral RingCX sentiment analysis feature

AI -powered solutions

Boost efficiency with AI virtual agents, real-time coaching, and automation.
RingCentral RingCX chatbot message detailing delivery information of a package

Immersive agent experiences

Agents can work in a single pane of glass with the apps they use every day.
RingCentral RingCX interface showing multiple windows open, including an ongoing call and an ongoing chat support message

The complete contact center solution

Bring all your employee and customer experiences together with RingCentral.
A male agent interacting with a client from a live chat app powered by the RingCentral RingCX app
A male agent interacting with a client from a live chat app powered by the RingCentral RingCX app

Omnichannel

Connect with your customers across voice and 20+ digital channels including web, social media, and messaging.

A contact center agent utilizing an agent scripting tool to provide travel-related support to a customer
A contact center agent utilizing an agent scripting tool to provide travel-related support to a customer

Outbound

Sell, collect, and proactively support with dynamic outbound contact center and campaign management.

A woman viewing the sentiment analysis score in the RingCentral app on a laptop
A woman viewing the sentiment analysis score in the RingCentral app on a laptop

Workforce Engagement

Deliver effortless customer experiences with AI-powered quality management, automated scorecards, and conversation analytics.
The RingCentral AI assist in use by a man working on a laptop at home
The RingCentral AI assist in use by a man working on a laptop at home

AI Assist

Never miss a beat with in-the-moment answers and targeted supervisor support during live customer interactions.
A woman booking a flight on her mobile phone with the help of RingCentral RingCX IVA Pro
A woman booking a flight on her mobile phone with the help of RingCentral RingCX IVA Pro

IVA

Offer both voice and digital self-service capabilities to your customers with intelligent virtual agents.


Create effortless customer experiences
with AI
Experience our AI-powered contact center in action.