Goodbye missed calls. Hello, AI Receptionist.
Turn missed calls into new customers with AI Receptionist that works with any phone.
Answer calls 24/7 with AI
Set up in minutes
No IT support needed. Quickly train AI Receptionist using your website, FAQs, or uploaded documents.
Engage with natural interactions
Deliver human-like conversations in multiple languages without rigid IVR menus.
Route calls with context
Direct calls by names, locations, and keywords—no repeats, no wrong transfers, with all the details you need.
Automate routine calls
Handle FAQs, appointment scheduling, lead capture, and follow-ups effortlessly. Block spam and take work off your team’s plate.
The ROI of RingCentral AI Receptionist
97%
CSAT score since rolling out AI Receptionist for Televero Health
60%
of member calls resolved completely by AI Receptionist at Iron Workers International
$1.7M
projected additional revenue for Axis Integrated Mental Health
Chat with Natalie, one of our AI Receptionists
Call 1-8445-TRY-AIR (1-844-587-9247) and experience our AI Receptionist in action.
Your always-on, reliable front desk
Capture every opportunity
Let AI Receptionist answer every call, set up appointments, and collect new leads for you. Customers get fast answers anytime, even after hours: no more missed calls, voicemails, or long hold times.
Handle calls with consistent, friendly service
Deliver consistent, on-brand responses in multiple languages. Seamlessly switch languages mid-conversation and hand off complex issues to your team, complete with a detailed call summary.
Scale without extra staff
Support multiple customers at once during peak hours, and easily add more AI Receptionists as your business grows or opens new locations.
Works with any phone system
Add AI Receptionist to your existing phone system with no need to switch providers. RingCentral users enjoy faster setup with automatic setting sync in one familiar system.
Experience AI Receptionists in action
Hear how our AI handles real-world conversations, from answering customer questions to scheduling appointments.
Banks
Quickly answer customer inquiries without extended hold times.
Clinics
Effortlessly schedule patient appointments, even after hours.
Insurance
Easily address policy questions and provide quote form links via text.
Legal Services
Seamlessly connect callers to the appropriate attorney.
Construction
Automatically route calls based on location.
Real Estate
Easily capture buyer leads and share property details
Construction
Automatically route calls based on location.
Set up in minutes and start answering calls
Effortlessly handle calls with human-like AI
Trained as an expert on your business
AI Receptionist learns your services, policies, and processes to resolve calls, and keeps improving with every conversation.
Route calls with context
Your AI Receptionist knows who handles what across your team and seamlessly hands off each call with an attached call summary.
Capture lead and intake info
Customize intake questions, collect caller details, and sync responses to your CRM automatically—no manual data entry, no missed leads.
Schedule appointments 24/7
Automatically handle bookings, reschedule appointments, and send SMS follow-ups with the exact information or links callers request.
Real businesses. Real results.
See how businesses like yours use RingCentral AI Receptionist to scale
Capture policy inquiries
Route calls to specialists
Announce product promotions
Send medical intake forms
Triage patient concerns
Schedule appointments
Route clients to attorneys
Collect and log case details
Schedule consultations
Schedule deliveries
Route calls by terminal
Answer transit FAQs
Book showings
Route calls by listing
Send property links
Share product availability
Announce and text promotions
Capture callback requests
Built on a secure and reliable platform
Here at RingCentral, trustworthy AI means protecting our customers and their data while maintaining our commitment to privacy, security, and transparency at every touchpoint.
Lower hallucination risk
We use industry recognized LLMs to minimize risks of irrelevant responses. For a list of our partners see our subprocessor list.
Not trained on your data
We don’t use your data to train our AI models, and we provide transparency about how our data is collected and used.
Compliance-centered AI
Our AI agent is developed and used in compliance with privacy laws, AI regulation and RingCentral secure development policies.
Ethical AI
We test our AI for potential bias and undesirable outputs, and test for equality and accessibility of the tools across various demographics.
All your questions, answered
RingCentral AI Receptionist is the market's leading AI receptionist solution that answers and handles your business calls 24/7. It serves as the intelligent front desk for inbound calls, helping businesses answer every call, understand why callers are calling, and take action without relying on traditional phone trees or voicemail.
Unlike legacy IVRs that force callers through rigid menus, AI Receptionist uses natural language conversations. Callers can simply say what they need, and the AI responds appropriately, whether that means answering questions, capturing lead information, scheduling an appointment, sending a follow-up text, or routing the call to the right person with full context.
AI Receptionist can be trained on your business information, including your website, FAQs, uploaded documents, business hours, services, and policies. It can also capture leads using customizable intake questions, update CRM systems like Salesforce, HubSpot, and Zoho, integrate with your calendars to schedule appointments, and send confirmation texts or any requested information.
Traditional IVR systems rely on fixed menus and button presses, which often frustrate callers and lead to abandoned calls. RingCentral AI Receptionist replaces phone trees with natural conversations.
Callers can explain what they need in their own words, and AI Receptionist understands intent and takes action automatically. This results in faster resolution, more accurate routing, and a more professional caller experience, without ongoing manual IVR updates or complex call rules.
RingCentral AI Receptionist is designed to handle the full range of inbound call and front-desk tasks that typically require live staff, IVRs, voicemail, and multiple point tools. It automates how calls are answered, resolved, routed, and followed up, while giving businesses control over how and where it is used.
Core capabilities include:
Answer calls 24/7, at any volume
AI Receptionist answers every call during business hours, after hours, weekends, and holidays. It can handle multiple calls at the same time, ensuring callers don’t hear busy signals or get sent to voicemail, even during peak demand or seasonal spikes.
Understand callers using natural language
Instead of phone trees or button-based menus, callers simply say what they need. AI Receptionist understands intent and responds naturally, creating a conversational experience that feels more like a human receptionist than an IVR.
Resolve routine questions automatically
AI Receptionist can answer frequently asked questions using your website, smart FAQs, and uploaded documents. This includes business hours, services, locations, policies, and other common inquiries without staff involvement.
Route calls accurately with full context
Calls can be routed by names, departments, locations, keywords, or conversation context. When a call is transferred, AI Receptionist provides caller details and a call summary so your team knows exactly why the caller is reaching out before they answer.
Capture leads and intake information
AI Receptionist can ask customizable intake questions, collect caller details such as name, phone number, and intent, and automatically log that information in your CRM. Leads are captured consistently and are ready for follow-up without manual data entry.
Schedule and manage appointments
AI Receptionist can book and reschedule appointments by connecting to your calendar system. It supports both in-person and virtual appointments, syncs with Google and Outlook calendars, can generate meeting links automatically when needed, and sends appointment confirmation texts to callers so details are clear without manual follow-up.
Send SMS follow-ups
AI Receptionist can send SMS follow-ups with any information the caller requests, such as forms, instructions, links, contact details, and more, without manual follow-up from your team.
Support multiple locations, departments, and teams
AI Receptionist can be deployed across a single business or multiple locations and departments. Each location can have its own business hours, routing rules, greetings, and SMS responses, ensuring callers always receive accurate, location-specific information.
Provide multilingual support with customizable voice options
AI Receptionist supports multiple languages, including English, Spanish, French, Italian, German, Portuguese, with more coming soon, and can switch languages mid-conversation. Businesses can also choose from multiple professional AI voice options to match their brand tone.
Record calls and generate transcripts automatically
Every AI Receptionist call can be recorded and transcribed automatically. Businesses can review recordings and transcripts for quality assurance, training, compliance, or insight into customer needs.
Deliver analytics and conversational insights
AI Receptionist provides visibility into call volumes, resolution rates, transfers, and unanswered questions. These insights help businesses understand why customers are calling, identify gaps in coverage, and continuously improve call handling over time.
Together, these capabilities allow businesses to automate inbound calls end-to-end, reducing missed opportunities, lowering operational costs, and freeing staff to focus on higher-value work, without replacing their existing phone systems. For more details, read the AI Receptionist solutions brief.
RingCentral AI Receptionist helps businesses grow revenue and reduce operational costs by automating how inbound calls are handled.
It answers multiple calls at the same time, remains available 24/7, and provides coverage during peak demand, after hours, or when your team is busy with customers. This ensures callers always reach your business instead of voicemail, which directly reduces missed opportunities and abandoned calls.
AI Receptionist also improves efficiency by handling repetitive inquiries, such as business hours, services, pricing basics, or appointment availability, without involving your staff. When a call does need to be transferred, it routes the caller to the correct person the first time and includes a call summary, so customers don’t have to repeat themselves.
Many businesses see measurable results after adopting AI Receptionist, including reduced inbound call volume, fewer interruptions for staff, lower call abandonment rates, and more leads and appointments captured automatically. Because it works with your existing phone systems and RingCentral services, it fits easily into current operations without adding complexity.
RingCentral AI Receptionist is flexible by design and can be used in multiple call-handling scenarios depending on how your business operates. You can deploy AI Receptionist as your primary front desk, a backup for overflow situations, or a targeted solution for specific call flows. You stay in control.
Common ways businesses use AI Receptionist include:
During business hours
AI Receptionist can answer all incoming calls or specific numbers during business hours to handle routine questions, capture leads, book appointments, or route callers to the right person with full context. This helps reduce interruptions for staff and ensures calls are handled consistently, even when your team is busy.
After hours or when your office is closed
AI Receptionist provides professional after-hours coverage so callers don’t reach voicemail. It can answer questions, capture lead details, schedule appointments, send follow-up texts, or route urgent calls based on your rules, ensuring opportunities aren’t lost outside of normal working hours.
With custom rules and schedules
You can define custom rules for when AI Receptionist is used, such as specific days, times, phone numbers, departments, or locations. This allows businesses with multiple locations or teams to tailor call handling based on operational needs.
For specific use cases or campaigns
Some businesses use AI Receptionist for dedicated phone numbers, such as marketing campaigns, intake lines, appointment booking lines, or informational hotlines. This makes it easy to manage specialized call flows without impacting your main phone system.
Because AI Receptionist works with existing phone systems and routing logic, it can be layered into your call flow wherever it makes the most sense without requiring a full redesign of how calls are handled today.
No. RingCentral AI Receptionist is designed to be easy to set up and manage without technical expertise or an IT team.
With auto-create setup, you can simply enter your business website and an AI Receptionist is automatically created with a pre-filled configuration. This includes your company description, business hours, FAQs, greetings, and general overview of your services, so you don’t have to start from scratch.
From there, you can review and adjust the setup using a simple, self-serve admin portal. You can customize greetings, routing rules, lead capture questions, appointment scheduling behavior, and more. Most businesses are able to get up and running in minutes, without ongoing IVR maintenance or complex configuration.
RingCentral AI Receptionist is designed to work with the systems businesses already use, without requiring a rip-and-replace of their phone infrastructure or software tools, and you can keep your current numbers.
AI Receptionist can be layered on top of existing phone systems, including cloud, on-premises, and hybrid environments, using call forwarding or SIP-based integrations. This makes it compatible with many third-party phone systems while allowing businesses to modernize inbound call handling without changing providers.
For RingCentral customers, AI Receptionist integrates directly with the RingCentral platform and automatically syncs phone numbers, extensions, contacts, business hours, and routing settings. This enables faster setup and centralized management in one familiar system.
Beyond phone systems, AI Receptionist integrates with common business tools to take action during and after calls, including:
- CRM systems such as Salesforce, Hubspot, and Zoho to capture leads and update records automatically
- Calendars to book, reschedule, and confirm appointments in real time
- SMS messaging to send confirmations, links, and follow-up details
These integrations allow AI Receptionist to go beyond answering and routing calls. It can complete common front-desk tasks end-to-end, capturing leads, booking appointments, and sharing information automatically, while fitting cleanly into your existing systems.
The AI phone answering service is built on RingCentral's enterprise-grade platform, providing exceptional security and reliability. Our infrastructure processes billions of AI-enabled minutes monthly and supports operations in more than 100 countries and serves over 400,000 customers worldwide, demonstrating its robust and secure architecture. It follows RingCentral’s secure development practices and privacy standards, and customer data is not used to train AI models.For more details, visit our Trust Center.
The AI Receptionist provides comprehensive monitoring capabilities through easy-to-understand analytics and detailed call metrics to help you understand how calls are being handled and where value is being created.
You can view call volumes, resolution rates, routing outcomes, conversational insights, conversation summaries to see which questions are handled automatically and when calls are escalated to your team. These insights help you identify trends, improve responses, and refine routing or knowledge over time.
Many businesses also use call transcripts and analytics for training, compliance, and operational planning, especially in industries like healthcare, legal services, and financial services. For additional questions or support about the AI Receptionist, contact RingCentral sales and ask for a demo.
RingCentral AI Receptionist is available as a standalone or add-on license for both new and existing RingCentral customers in the U.S. and Canada, and as an add-on in the U.K., Australia, and EU. Contact a RingCentral account representative to learn more or see plans and pricing here.
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