Read how NCCCA migrated to RingCentral across its aged care facilities, saving $3,000 a month and improving communications and the overall experience for residents, their families and staff.
Televero Health
This leading behavioral health network uses RingCentral’s AI Receptionist (AIR) to improve workflows, enhance the caller experience, and boost revenue by thousands of dollars each month.
Region
Americas
Company size
100–399
Industry
Healthcare
Products used
$204K
Increase of monthly revenue with AI Receptionist
~5K%
Growth rate with RingCentral
97%
CSAT score since rolling out AI Receptionist
Before we implemented RingCentral's AI Receptionist, our call center was often over capacity. Now that the AI answers 100% of calls and connects patients to the right people quickly, our operation is running more smoothly—and we're experiencing more revenue growth—than we could've hoped for.
Brian Tucker
Chief Digital Officer
One of the fastest-growing behavioral health practices in the US
Founded with the bold mission of solving the United States’ mental health crisis, Televero Health has taken a unique approach to helping people in need. Offering 100% online therapy, counseling, and psychiatry, the organization connects patients with highly trained care teams almost immediately. While many behavioral health practices take weeks or even months to schedule an appointment, Televero Health’s licensed clinicians can begin caring for new patients the day they sign up for treatment.
The results speak for themselves. Televero Health has become a trusted partner for thousands of primary care physicians whose patients need behavioral health treatment. And with its patient roster now at more than 10,000, the company is expanding to more states across the US and has experienced a nearly 5,000% three-year growth rate. In fact, in 2025 the company earned its first slot on the Inc. 5000 list of the fastest-growing private businesses—at #54.
Learn more about AI Receptionist
A prescription for better patient communication
Before the company rolled out RingCentral’s AI Receptionist, Televero Health found that rapid growth was taxing the patient support team’s ability to communicate efficiently with patients.
“When they put me in charge of our digital environment, the executive team wanted me to create a company culture that prioritized answering our growing volume of calls,” says Chief Digital Officer Brian Tucker. "Our patients favored texting over phone calls, and one likely reason was that we didn’t have the right setup to handle our thousands of monthly incoming calls effectively."
One major challenge, Brian notes, was that whether they were calling for appointments, medication, or billing issues, patients would often simply select the first option on the IVR, hoping to reach an agent quickly. “The IVR wasn’t the right way to greet and guide our patients, who were already stressed and in need of help. And because they often hit the wrong option for their needs, we had care team members constantly answering calls meant for other people.”
Almost immediately after he rolled out the RingCentral AI Receptionist (AIR) to automatically answer and direct all inbound calls, Brian says that Televero Health’s phone communications went from a liability to an enormous asset.
The AI Receptionist made several big problems completely disappear. Where we were often missing calls, now we were answering 100% of them. By giving our AI Receptionist prompts with relevant keywords, it can interpret context and route patients to the right people on the first try. Our call-transfer times, which used to be anywhere from five minutes to never, dropped to about 10 seconds.
Brian Tucker
,
Chief Digital Officer
AI Receptionist boosts efficiency, patient satisfaction, and revenue
As Brian explains, Televero Health has found many ways to use the AI Receptionist’s features to improve both the company’s workflows and the caller experience.
“The biggest improvement thanks to the AI Receptionist is that now every incoming call to our company gets answered,” he says. “The AI Receptionist first attempts to connect the caller to the right person or team, and only routes to voicemail if no one is available. Even then, RingCentral helps create a great experience. The AI Receptionist transcribes the voicemail automatically; RingCentral creates a ticket for the call; and the team managing those tickets can make sure those people get called back quickly.”
Brian adds that the AI Receptionist’s flexibility helped his team discover the most effective keywords to transfer callers. “When we first rolled out the AI Receptionist, we kept the questions open-ended: How can we help you? Patients didn’t know what to say, so that wasn’t the best system. But this platform made it easy to experiment, and we found the right set of choices. Now we’re connecting callers to the right people almost every time.”
In fact, Brian notes, these workflow improvements have made the patient support teams so much more efficient that the company is now able to schedule nearly 15% more appointments each month, leading to a significant boost in revenue.
The bottom-line benefits are a bit shocking. I looked at a couple of random months before and after we rolled out the AI Receptionist. Before, we booked about 6,600. After, the number jumped almost 1,000 to 7,600. That’s a $204,000 month-over-month increase in revenue.
Brian Tucker
,
Chief Digital Officer
Improving even more workflows with Advanced SMS Inbox
As much as RingCentral’s AI Receptionist is improving Televero Health’s caller experience, Brian points out that to stay as connected and accessible to patients as possible, the company also communicates with patients frequently by SMS text messages. And here RingCentral is having an equally significant impact, thanks to the Beetexting integration.
“We do about 50,000 text communications every month with patients, to send reminders about appointments, medications, you name it. One problem we had was that each care team member used their own direct number to text. If someone was out or on vacation, we had no way of monitoring. Now that we’re using the Advanced SMS Inbox, we have a shared text inbox for our whole team. People across departments can jump in and respond to any patient who texts for help. And we can see and respond to those texts after-hours as well, which creates a much better patient experience.
By consolidating all of our teams’ text exchanges into a shared environment, where everyone can help, we’re seeing at least a 20% productivity gain from that use case alone. But I think an even more important benefit is the peace of mind this creates for patients and our clinicians. Everyone knows that things aren’t falling through the cracks.
Brian Tucker
,
Chief Digital Officer
Poised for continued growth with RingCentral
As Brian explains, Televero Health remains on a path of tremendous growth. The company is expanding its services to more states throughout the US. Its team is adding more employees. And as noted above, the organization is scheduling more patient appointments than ever, resulting in hundreds of thousands of dollars in additional revenue each month.
Brian credits much of this growth to the company’s AI-powered communications environment—which is why he expects Televero Health to remain a RingCentral customer for many years.
We made it onto the Inc. 5000 list for the first time in 2025, all the way up at #54. We’ve seen an almost 5,000% growth rate. Our customer satisfaction score is at 97%. We’re even on track to bring in millions more in revenue each year. All of this means Televero Health is making good on our plan to tackle the mental health crisis and win. And we couldn’t have done this without RingCentral.
Brian Tucker
,
Chief Digital Officer
More to explore
Helix Urgent Care in Florida chose AI Receptionist (AIR) to transform their patient experience and empower staff to focus on providing exceptional care.
Discover how this medical practice significantly improved contact center efficiency, reduced missed calls, and doubled appointment conversion rates by implementing RingCentral AI Receptionist and AI Quality Management.
This Colorado-based clinic leveraged RingCentral's AI Receptionist to significantly reduce missed calls and increase new patient intakes by 60%.
Learn how VGM Group improved team collaboration, reduced email clutter, and enhanced productivity by adopting RingCentral platform.
Learn how this fresh, modern take on the doctor's office leverages RingEX and RingCX to streamline its operations, deliver an outstanding patient experience, and power rapid growth.