RingCX | AI Assist
Get real-time AI guidance for agents & supervisors
Never miss a beat with in-the-moment answers and targeted supervisor support during live customer interactions.
AI-powered insights
Monitor every call with AI to provide real-time coaching and insights.
Real-time agent assistance
Improve agent performance and confidence with instant answers to customer questions.
Supervisor guidance
Empower supervisors with real-time alerts and call summaries.
Effortless setup
Access your existing knowledge base for content and easy configuration.
See all our AI
features in action
Boost performance with live AI guidance
AGENT ASSIST
Use real-time assistance to support agents
AGENT ASSIST
Use real-time assistance to support agents
Provide the right answer every time
AI Assist leverages existing content to give agents accurate responses, instantly.
Get instant answers
Reduce handle times and streamline interactions by eliminating excess transfers and manual searches.
Get better results from agents
AI constantly evaluates and contributes actively in real-time, so agents can resolve customer requests even faster.
LIVE INSIGHTS
Give supervisors real-time AI insights & alerts
LIVE INSIGHTS
Give supervisors real-time AI insights & alerts
Easily identify interactions that need support
Surface negative customer interactions to supervisors using live AI alerts.
Get real-time AI insights
Leverage real-time alerts, summaries, and transcripts to monitor multiple interactions effectively.
Solve complex issues faster
Empower supervisors with information and context before coaching, so they can resolve issues and help agents quickly.
EFFICIENT OPERATIONS
Scale your customer support operations
EFFICIENT OPERATIONS
Scale your customer support operations
Configure with ease
RingCX AI Assist leverages your existing content, with no manual setup required.
Improve customer satisfaction
Reduce average handle time (AHT) and increase first contact resolution (FCR) for seamless customer experiences.
Increase agent satisfaction
Onboard agents quickly, and retain them for longer with out-of-the-box AI coaching and assistance during every interaction.
Take a quick tour of our agent workspace
Experience our AI-powered contact center in action, and see how easy it is to create the best customer experiences.
Explore the latest innovations
Explore all our customer service solutions
RingCX
Effortless customer experiences, powered by AI
Easily manage agents, coach performance, and improve customer satisfaction with every interaction.
OMNICHANNEL
Stay connected to customers across 20+ digital channels
Meet your customers on their channel of choice.
OUTBOUND
Drive sales performance & empower your agents
Sell, collect, and proactively support with dynamic outbound contact center and campaign management.
IVA
Conversational AI that works for you
Offer both voice and digital self-service capabilities to your customers with intelligent virtual agents.
Create effortless customer experiences with AI
Experience our AI-powered contact center in action.