RingCX | AVA Agent Assist
Empower teams with real-time AVA Agent Assist
Instantly provide in-the-moment guidance during live customer conversations with RingCentral AVA Agent Assist.
Streamline customer support with RingCentral AVA Agent Assist
Deliver instant answers
Empower agents with real-time, AI-generated solutions that eliminate manual searches and reduce hold times.
Guide every interaction
Deploy dynamic checklists that track live progress, ensuring 100% compliance and a "perfect path" to resolution.
Optimize calls in real time
Use live sentiment and behavioral insights to help agents recover at-risk calls in the moment.
 Exceed customer expectations
Improve resolution rates and brand consistency by surfacing the right information and guidance at the right time.
Experience our AVA Agent Assist features in action
Happy agents, happy customers
Improve agent performance at every step with real-time AI assistance.
REAL-TIME AI ASSISTANCE
Empower every agent with live AI guidance
Empower your agents with real-time assistance and guidance.
Provide instant answers to customer questions
AI Agent Assist surfaces answers from your web page, FAQ guides, CRMs, troubleshooting manuals, and more.
Ensure a consistent customer experience
Guide agents through complex interactions with dynamic real-time checklists.
Turn agents into empathy experts
Help agents course correct with real-time scoring and behavioral coaching.
ENHANCED PERFORMANCE
Elevate the standard of customer service
AVA Agent Assist helps agents solve customer issues quickly, consistently, and independently.
Reduce average handle time
Eliminate manual, frantic searches of multiple documents with instant AI-powered answers.
Increase first-contact resolution
Remove guesswork and provide the right solution to customers.
Minimize escalations and transfers
AVA Agent Assist reduces the need for supervisor escalations or transfers to other agents.
OPERATIONAL EXCELLENCE
Deliver faster service and elevate CSAT scores
Empower your agents with real-time assistance and guidance.
Reduce training time
Build agent competence in days—not weeks or months—with an AI coach on every call.
Increase agent retention
Ease stress, prevent burnout, and engage your agents with tools that make customer service effortless and efficient.
Enhance customer satisfaction
Delight customers by eliminating long holds and frequent transfers.
Trusted by over 500,000 businesses of all sizes
By cutting call handling times from 10 minutes to just 5, our agents have now doubled their daily call volume. On top of that, we've increased our first contact resolution rates by 35%.
Natalie Bolfeta, Office Operations Manager, ClaimSolution Inc.
50%
Reduction in Average Handle Time
35%
Increase in First Contact Resolution
Create effortless customer
experiences with RingCentral
Experience our AI-powered contact center in action.