RingCX | IVA
Conversational AI that works for you
Offer both voice and digital self-service capabilities to your customers with intelligent virtual agents.
Always on
Serve customers 24/7 on any channel with intelligent virtual agents, eliminating long wait times when live agents are busy.
Bring your own IVA
Deploy an intelligent virtual agent in minutes by selecting from pre-built integrations or an IVA of your choice.
Powerful insights
Track historical and real-time performance with customizable dashboards to identify and optimize top workflows and customer channels.
Continuous value
Reduce customer service costs with a scalable virtual agent that has self-learning capabilities for minimal upkeep and future-proofing.
See our AI features
in action
Create effortless experiences with conversational AI
SELF SERVICE
Streamline the customer journey
SELF SERVICE
Streamline the customer journey
Assist customers at any time, on any channel
Built-in AI is immediately available to help your customers, no matter which channel they reach out on.
Automate solutions for common issues
Deflect routine inquiries so your human agents can focus on the complex ones where they are needed.
Have natural conversations with customers
Say goodbye to clumsy chatbots with limited responses and let interactions flow like a human conversation.
EFFORTLESS SETUP
Configure an IVA easily – no coding required
EFFORTLESS SETUP
Configure an IVA easily – no coding required
Deploy your IVA in minutes
Get an intelligent virtual agent up in no time with a visual, drag-and-drop interface, and prebuilt templates for common use cases and verticals.
Train using your existing content
Automatically generate a powerful Q&A framework with your existing knowledge base, then watch it learn continuously.
Access actionable reporting & analytics
Combine real-time and historical metrics with a platform that continuously learns over time to future-proof your virtual agent investment.
EFFICIENT OPERATIONS
Offer instant support, while reducing costs
EFFICIENT OPERATIONS
Offer instant support, while reducing costs
Boost customer satisfaction
Utilize an intelligent virtual agent to reduce wait times and increase first contact resolution (FCR).
Reduce costs with self-service
Deflect routine queries and tasks to an intelligent virtual agent that leverages natural language processing (NLP), conversational AI, interactive voice response (IVR), and other advanced technologies.
Enable self-service for endless use cases
Leverage intelligent virtual agents for automation, information triage, customer surveys, and more.
Take a quick tour of our agent workspace
Experience our AI-powered contact center in action, and see how easy it is to create the best customer experiences.
Explore the latest innovations
Explore all our customer service solutions
RingCX
Effortless customer experiences, powered by AI
Easily manage agents, coach performance, and improve customer satisfaction with every interaction.
WORKFORCE ENGAGEMENT MANAGEMENT
Improve agent performance & customer satisfaction
Deliver the best customer experiences with AI-powered quality management, automated scorecards, and conversation analytics.
OUTBOUND
Drive sales performance & empower your agents
Sell, collect, and proactively support with dynamic outbound contact center and campaign management.
AI Assist
Get real-time AI guidance for agents & supervisors
Never miss a beat with in-the-moment answers and targeted supervisor support during live customer interactions.
Create effortless customer experiences with AI
Experience our AI-powered contact center in action.