RingCX

Drill into every detail with AI Interaction Analytics

Get AI-powered customer satisfaction insights from 100% of your interactions.
Contact sales
See pricing
Customer service agent smiling while working on a laptop, with an overlaid analytics panel showing high CSAT and NPS scores.

Automate CSAT tracking

Extract insights from every call with AI, rather than relying on manual post-interaction surveys.

Identify customer frustrations

Pinpoint the topics that drag customer satisfaction down.

Discover customer intent

Automatically identify the root causes of customer calls.

View AI-powered dashboards

Visualize and analyze conversation data through customizable dashboards.
RingCX Agent dashboard displayed on a laptop screen showing performance metrics, including CX Interactions, Positive customer sentiment, and a Talk to listen ratio.

See our AI Interaction Analytics features in action

Get a comprehensive view of customer satisfaction

RingCX AI Interaction Analytics ensures that every customer's voice is heard.

Expand customer feedback tracking with AI

Get customer feedback across 100% of interactions.

Understand your customer base

AI extracts CSAT insights from every interaction without relying on manual customer surveys. 

Get accurate insights you can trust

AI Interaction Analytics provides objective and unbiased insights, while manual surveys often yield flawed or skewed data.

Customize CSAT tracking

Use pre-built surveys for instant insights, or create custom surveys to align with your business goals.
Request demo
Customer Satisfaction dashboard displayed on a bright, stylized laptop screen, showing Customer Satisfaction score, evaluated calls, and trend charts.
CSAT analysis dashboard showing a breakdown of customer objections like pricing and exchange process and the top 5 moments of frustration, such as wanting to cancel an order due to price.

Instantly view CSAT trends over time

Spot trends, opportunities, and issues across conversations.

Automatically identify customer intent

Supervisors can quickly analyze and understand the root causes behind customer interactions.

Track issues of frustration

AI automatically identifies the trending topics that can reduce CSAT.

View agent performance

Easily identify your high-performers and those who need support.
Request demo
NEW
Feature Spotlight

Turn conversations into insights

Transform your customer experience with Insights, your tool for unlocking the key trends that power smarter decisions.
Get a comprehensive view of your customer base
Spot customer pain points early to resolve issues faster
Understand customer intent to anticipate their needs
Get clear answers to your biggest questions
Contact sales
Contact Center Insights dashboard on an orange-tinted laptop, showing Customer Intent metrics like Interactions, a Pain Point Tracker pie chart, and Top Call Drivers bar chart.

Loved by over 500,000 businesses of all sizes

Read the case study
Case study: Remco
I’ve had senior managers ask to review a specific call, and they can’t believe how quickly I’ve been able to bring them to precisely the spot they wanted to hear.
Joelle Fleeger, Customer Service Manager, REMCO
10 hours
Saved each week using RingCX Analytics and AI capabilities
50%
Improvement in after contact work

The complete AI customer experience platform

Bring all your customer interactions together in one workspace with RingCentral.
The AI Notes feature of the RingCentral RingSense AI

Resources

Create effortless customer experiences with RingCentral

See our AI-powered contact center in action.
Contact sales
See pricing