Your one-stop shop for better customer experiences

Connect with customers online, in-store, and in the moments in between—all from a single communications platform.
An illustration of a woman on her phone doing online shopping
An illustration of a woman on her phone doing online shopping

Retailers everywhere are reimagining the shopping experience with RingCentral

A client sends a query to a retail owner using Ringcentral app

Support on every channel

Give shoppers something to smile about by connecting them with the right person, every time.
Chat with shoppers and manage conversations across every digital channel—all in one place.
Stay nimble with accurate call-routing and SMS order alerts for curbside, BOPIS, and delivery.
Share phone lines across different endpoints and quickly connect shoppers to the right department.

Make it personal

Speed up the decision to purchase and improve loyalty online and in-store by getting to know each shopper.
Route calls based on service required and give associates profile and purchase data using integrated CRM apps.
Connect with shoppers anytime, anywhere by phone, customised SMS alert, chat, or even video.
From storefront to HQ, create a consistent customer experience with messaging, video meetings, and a business phone—all in a single app.
Screenshot of a conversation within the RingCentral app
Woman informs client about her order via RingCentral app

Connect their way

Whether it’s delivery, curbside pickup, or a table reservation—reach guests across every touchpoint.
From phone orders to in-person pick-ups, keep customers in the loop with automatic SMS updates.
Find new ways to engage with guests and manage conversations across digital channels like WhatsApp, Apple Business Chat, and Facebook Messenger.
Whether you’re running a pop-up, managing a ghost kitchen, or taking to-go orders from home, stay connected on any device.
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Integrate your favourite apps

Connect RingCentral with the tools you use every day. Looking for a custom integration? Build your own with our open APIs.

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Keep customer data safe

We know your top priority is making sure customer data is safe and secure. That’s why we’ve built our solutions on the most trusted communications platform.
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“Everything we need to support customers is in one virtual workspace.”
Matt Doughty, Team Manager at Waitrose & Partners
Video: Waitrose & Partners Customer Success Story

Solutions tailored for you

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A better experience is on the house

Ebook: Connected Shopper and Employee Communications Report
Connected shopper and employee communications report
Case Spotlight: See how John Varvatos saved 18% on communication costs
See how John Varvatos saved 18% on communications costs
Infographic: Creating effortless employee experiences
How to create effortless employee experiences