Retail Research Survey Report

The RingCentral “2020 Retail CX + EX Report,” conducted by CITE Research, surveyed 1,000 retail employees (frontline workers and corporate) and 4,000 shoppers in four countries (US, CA, UK, AU) on communication, collaboration, and engagement. Download the report and infographic to view key findings.


If you’re interested in learning more about enabling seamless shopper and employee experiences within the retail industry, download the full report by filling out the form below.

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eBook: Retail 2020 Connected Shopper and Employee Communications Report