Your one-stop shop for better customer and employee experiences
Empowering memorable service and loyal customers in retail, dining, and hospitality through seamless communication.
A single cloud communications platform for forward-looking retailers
From department stores to online retailers, local specialty shops to national supermarket chains — delight customers and support employees with flexible, intelligent service capabilities.
Make It Easy To Get Help
Guide customers through common self-service transactions like order status tracking and returns with intuitive IVR solutions, or triage and transfer to a representative.
Set Up For Success
Enhance customer experience and support agent success by routing calls based on the service required and by providing associates with customer profile and purchasing data using integrated CRM apps.
Remove Friction from Pickups
Improve order-handling and overall customer experience with a dedicated line that lets you coordinate in-store and curbside pickups. Stay nimble with accurate call-routing and SMS order alerts for curbside, BOPIS, and delivery.
Put Customer Interaction Data to Work
Analyze call origination, volumes, and durations to better understand customer engagement, agent performance, and campaign effectiveness.
Always Open
Provide after-hours and self-service support with an automated information line to point customers to your online store and provide quick access to store hours, location information, and current promotions outside of business hours.
Everything we need to support customers is in one virtual workspace.
Matt Doughty, Team Manager at Waitrose & Partners
Put Your Customers in Control
Put an IVR system in place to say goodbye to hold times and hello to customer satisfaction. Customers can book, confirm, or cancel reservations through a call menu while reducing the need for staff to manage reservations manually.
Understand Your Call Volumes, Understand Your Business
Analyze call data to identify peak times for customer calls and where those calls are coming from. Use call data to schedule staff during busy periods and drive investments in the right places.
Create the Smoothest Takeout Experience
A dedicated line for takeout orders can streamline the ordering process and reduce errors. The result: happy customers.
Tap into Customer Feedback
Post-dining feedback can be collected through automated calls, allowing for immediate and more detailed customer insights.
Reward Loyalty
Provide dedicated telephony support for loyalty program inquiries to enhance customer engagement and boost program utilization.
Because RingCentral Contact Centre connects our agents with customers so quickly, it’s increasing sales. If we were slow to respond to an inquiry before, that meant an abandoned cart. Now it’s a quick answer — and a sale.
Chris Petryna, Head of IT, Côte at Home
Provide customers with an experience as unique as they are
A single cloud communications platform can put your customers in control of when and how they interact with you while maximizing staffing resources.
Automated Booking and Confirmation
AI and IVR solutions provide self-service options for customers to manage their room bookings, confirmations, and modifications while reducing manual workload on staff.
Guest Services Hotline
A dedicated line lets guests access various services like room service, concierge, or housekeeping, improving guest experience and operational efficiency.
Peak Time Analysis for Staffing
Using call data analytics to determine peak call times for front desk or concierge services, allowing for better staffing and resource allocation.
Real-Time Agent Coaching
Use real-time agent coaching to provide in-the-moment training or customer offers when booking.
We’re in the business of delivering outstanding, hassle-free vacation experiences — and those experiences include providing excellent support anytime our guests contact us. Thanks to RingCentral, we’re able to do that now better than ever.
Jessica Tivey, Director of Sales and Marketing, Path Vacations
Integrations
Integrate with your favorite apps
Integrate RingCentral with hundreds of tools that you rely on every day. Looking for a custom integration? We’ve got you covered—build your own with our open APIs.
Trusted
Secure, Reliable, and Integrative
We prioritize your business's reliability and security. RingCentral ensures you stay connected to your customers with minimal downtime and robust data protection. Our platform also integrates seamlessly with other essential business tools, streamlining your workflow.
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We'll get you up and running in no time.