RingCentral for Retail
Curate effortless customer and staff experiences
Deliver memorable customer service in retail, dining, and hospitality with all-in-one AI-powered communication and contact center solutions.
Improved operations and 3,000+ help desk calls handled each month at Hot Topic
Trusted by over 500,000 organizations
Why the world’s leading retailers choose RingCentral
Ensure reliable collaboration
Modernize agency collaboration with a resilient, flexible, and cost-efficient solution that helps officials and staffers stay connected from anywhere.
Automate workflows
Streamline application processing, scheduling, and citizen communications with RingCentral’s AI tools to increase productivity and save resources.
Assist citizens with AI tools
Deliver seamless citizen support by implementing AI-powered virtual assistants and conversational tools to handle inquiries, route requests, and escalate complex issues.
Drive decisions with live insights
Leverage RingCentral’s AI tools to gain real-time insights, evaluate operations, and make data-driven decisions for measurable impact across government agencies.
Explore all our AI-powered products for retail
Business Phone
Seamlessly connect officials, staffers, and constituents with reliable, AI-powered cloud calling and built-in team messaging.
Contact Center
Handle high volumes of inquiries from constituents seamlessly and securely with our AI-first contact center solutions.
Events
Host virtual or hybrid town halls and other events with unique AI features designed to support more seamless and engaging experiences.
Conversation Intelligence
Empower staff with AI-driven insights, call transcriptions, and tailored coaching to improve public service delivery and interactions with communities.
NEW
Introducing AIR Pro:
build voice-first AI agents
Design and launch conversational AI agents across voice, SMS, chat and social.
Start fast with industry-ready accelerators for healthcare.
Build your AI agent using natural language prompts—no coding needed.
Automate sophisticated workflows and refine as you scale.
Trusted by the world’s leading retail brands
30 sec
Maximum customer wait time at Conair.
60k+
Customer calls handled monthly at C&S Wholesale Grocers (UK).
80k+
Employees connected at Waitrose & Partners (UK).
3 hours
Saved per agent/week using RingCentral's Zendesk integration at LUSH.
Create effortless virtual
and in-store experiences
RINGCENTRAL FOR RETAIL EMPLOYEES
Transform retail operations
Upgrade the way you work
Improve productivity, connect your devices, and enjoy reliable service with top security, app integrations, and tools that grow with your business.
Create an easier way to shop
Create a seamless shopping experience with AI tools that improve service, streamline operations, and adapt to seasonal demands.
Simplify in-store operations
Strengthen teamwork and productivity with tools for voice, video, messaging, and call routing—all in one platform.
Reduce overhead costs
Save money with AI tools, easy updates, and smarter staffing that optimize retail operations and cut IT costs.
RINGCENTRAL FOR RETAIL CUSTOMERS
Elevate customer service
Support customers on their channels
Effortlessly connect with customers across voice, text, email, and 20+ digital channels using our secure omnichannel contact center.
Resolve issues faster
Send conversations to the right agent without restarting, solving issues faster with intelligent routing.
Provide AI-powered personalization
Automate support with virtual agents, call recaps, and smart insights to deliver faster, personalized customer service.
Enhance virtual & in-store experiences
Offer 24/7 support with AI tools like omnichannel support, real-time insights, and instant coaching for better service everywhere.
AI features that retailers love
Connect your entire business from HQ to storefront with AI tools that help you deliver more for your customers.
Automate customer support
Respond to customers 24/7 with agents that learn your business to handle inquiries, route calls, and capture leads even when your stores are closed.
Assist agents with real-time AI
Create effortless customer experiences with AI-generated answers during live customer calls.
Analyze operations
Leverage AI-powered analytics, workforce management & agent coaching to drive higher CSAT for retailers.
Stay focused on calls
Capture key details across calls, transcribe in real-time, and deliver transcripts automatically.
ADD ON PUSH-TO-TALK
Never miss a conversation
Frontline workers can collaborate across multiple team channels from their phones—without needing to carry a separate walkie-talkie.
Stay connected from storefront to HQ
Curate effortless customer and staff experiences on one secure business communications platform.
Enhance customer and employee engagement
Provide seamless omnichannel shopping experiences
Streamline inventory and order management
Support customer service with real-time communication tools
Since moving to Contact Center, our agents resolve issues faster thanks to RingCentral’s skill-based routing, which sends inquiries to the right people on the first try.
Elevate the dining experience
Speed up order-taking and payment processes
Improve customer engagement with personalized offers
Increase efficiency of curbside pickup and delivery services
RingCentral Contact Center gives us the tools to run smoothly, boost agent productivity, and improve the customer experience.
Improve guest satisfaction and operational efficiency
Simplify booking and check-in processes
Optimize staff coordination and resource management
Provide tailored communication to guests at every touchpoint
By eliminating hardware costs, improving efficiency, and ending carrier fees, RingCentral saves us money while giving us so much more.
Drive product innovation and brand loyalty
Create more targeted messaging
Streamline supply chain and inventory management
Strengthen communication with retail partners and distributors
Thanks to RingCentral, now we operate like one unified team where everyone is on this wonderful cloud platform and can connect from anywhere, from any device.
Serving retail organizations of all sizes
Integrate with our open platform
Add essential retail apps like Salesforce, HubSpot, Zoho, ServiceNow, Balto and more to RingCentral.
Switch your retail teams to RingCentral today
Join over 500,000 businesses worldwide that use RingCentral to stay connected.
Contact sales
Let’s talk about bringing your team and customer conversations together on one AI-powered communications platform.
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