RingCentral for Retail
Curate effortless customer and staff experiences
Deliver memorable customer service in retail, dining, and hospitality
with all-in-one AI-powered communication and contact center solutions.
Improved operations and 3,000+ help desk calls handled each month at Hot Topic
Trusted by over 400,000 organizations
Why the world’s leading retailers choose RingCentral
Flexible communications
Bring calls, messages, meetings, and chats together in one secure app, so frontline and HQ teams can work anywhere on any device.
Effortless customer service
Give your customers great, personal service with reliable omnichannel solutions that make every interaction secure and easy.
Streamlined store operations
Keep your stores and HQ connected, integrate the tools you use every day, and improve teamwork with one AI-powered communications platform.
Smart AI tools
Solve customer issues faster, learn from conversations, and keep customers coming
back with RingCentral AI.
See RingCentral in action
Explore all our AI-powered products for Retail
Business Phone
Whether you’re a small firm or a global bank, empower teams with AI-powered calls, messages, and video meetings across all their favorite devices.
Contact Center
From portfolio reviews to claims updates, it’s easy to create effortless client experiences across every interaction with our AI-first contact center solutions.
Events
Host virtual, onsite, or hybrid financial events for your employees, clients, and investors that drive engagement and build community.
Conversation Intelligence
Support revenue-generating teams at every stage with at-a-glance sales views, AI-powered call scoring, and deep CRM integrations.
ADD ON PUSH-TO-TALK
Never miss a conversation
Frontline workers can collaborate across multiple team channels from their phones—without needing to carry a separate walkie-talkie.
Trusted by the world’s leading retail brands
30 sec
Maximum customer wait time at Conair.
60K+
Customer calls handled monthly at C&S Wholesale Grocers (UK).
80K+
Employees connected at Waitrose & Partners (UK).
~50%
Savings on overall communications costs at John Varvatos.
Create effortless virtual and in-store experiences
RINGCENTRAL FOR RETAIL EMPLOYEES
Transform retail operations
RINGCENTRAL FOR RETAIL EMPLOYEES
Transform retail operations
Upgrade the way you work
Improve productivity, connect your devices, and enjoy reliable service with top security,
app integrations, and tools that grow with your business.
Create an easier way to shop
Create a seamless shopping experience with AI tools that improve service, streamline operations, and adapt to seasonal demands.
Simplify in-store operations
Strengthen teamwork and productivity with tools for voice, video, messaging, and call routing—all in one platform.
Reduce overhead costs
Save money with AI tools, easy updates, and smarter staffing that optimize retail
operations and cut IT costs.
RINGCENTRAL FOR RETAIL CUSTOMERS
Elevate customer service
RINGCENTRAL FOR RETAIL CUSTOMERS
Elevate customer service
Support customers on their channels
Effortlessly connect with customers across voice, text, email, and 20+ digital channels
using our secure omnichannel contact center.
Resolve issues faster
Send conversations to the right agent without restarting, solving issues faster
with intelligent routing.
Provide AI-powered personalization
Automate support with virtual agents, call recaps, and smart insights to deliver faster, personalized customer service.
Enhance virtual & in-store experiences
Offer 24/7 support with AI tools like omnichannel support, real-time insights, and instant coaching for better service everywhere.
AI features that retailers love
Connect your entire business from HQ to storefront with AI tools that help you deliver more for your customers.
Automate customer support
Answer client questions 24/7 with intelligent virtual agents that tap into your company’s knowledge base.
Solve customer requests even faster
Create effortless client experiences with AI-generated answers during live customer calls.
Coach on the spot
Help managers give instant feedback with AI coaching tools.
Stay focused on calls
Capture key details across calls and transcribe in real-time.
Stay connected from storefront to HQ
Curate effortless customer and staff experiences on one secure business communications platform.
From department stores to online retailers, delight customers and support employees with a flexible, intelligent communications platform.
Since moving to Contact Center, our agents resolve issues faster thanks to RingCentral’s skill-based routing, which sends inquiries to the right people on the first try.
Deliver a better experience by making every customer touchpoint one to remember—from placing an order to curbside pickup.
RingCentral Contact Center gives us the tools to run smoothly, even remotely, boost agent productivity, and improve the customer experience.
Empower your customers and maximize staffing resources with flexible yet tailored communications.
By eliminating hardware costs, improving efficiency, and ending carrier fees, RingCentral saves us money while giving us so much more.
Focus on product development and brand loyalty while improving experiences for consumers and employees.
Thanks to RingCentral, now we operate like one unified team where everyone is on this wonderful cloud platform and can connect with anyone else, anywhere, from any device.
Serving retail organizations of all sizes
Integrate with our open platform
Add essential retail apps like Salesforce, Hubspot, Zoho, ServiceNow, Balto and more to RingCentral.
RESEARCH REPORT
The state of AI in retail communications
Download report
EBOOK
Revolutionizing retail with cloud communications
Learn more
Resources
Switch your retail teams
to RingCentral today
Join over 400,000 businesses worldwide that use RingCentral to stay connected.
Contact sales
Let’s talk about bringing your team and customer conversations together on one AI-powered communications platform.
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