A key driver of Doral Health & Wellness’s decision to upgrade its IT communications environment, Todd explains, was consolidating systems and vendors to improve workflows and create a better communication experience for patients and their families.
By migrating their telephony environment to RingCentral MVP and RingCentral Contact Center, Todd notes that the organization was able to achieve this goal in two ways. First, reducing its various telecom vendors to one partner – RingCentral – for voice, SMS, fax, Contact Center, live reporting, and even AI capabilities. Second, more than any other vendor they researched, Todd’s team found RingCentral integrates seamlessly into his company’s tech stack.
“RingCentral just fit into all the important apps our teams depend on: our
CRM Zoho;
Microsoft Teams, where we’re embedding the RingCentral dialer; and the healthcare app
Health UX. The
RingCentral API is also going to help us with the proprietary app we’re building for our agents, by making it easy for them to text and call right from that platform.”