Doral Health & Wellness
Doral Health & Wellness Streamlines Workflows and Saves Thousands Per Month with RingCentral
$24,000
estimated yearly savings from switching to RingCentral
1
unified communication solution for voice, SMS, fax, Contact Center, and reporting
With RingCentral, we’ve been able to consolidate everything we needed from a communications standpoint into a single cloud solution supported by a highly responsive vendor. And we’re saving money.
Todd Coggins
IT Director
Providing high-quality care to Brooklyn’s seniors
Whether they’re looking for simple preventative care from a general physician or need urgent medical attention – including emergency surgery – thousands of Brooklyn, New York, seniors each year turn to the medical experts at Doral Health & Wellness. The interdisciplinary healthcare organization offers a full range of medical services – including behavioral health, cardiology, adult day care, family medicine, dialysis, and other specialties.
Doral Health & Wellness has earned such a positive reputation with patients and their families that after launching its first facility in 2019, the organization has since opened five additional locations throughout the Brooklyn area. The company also maintains an impressive 4.8-star rating across thousands of Google Reviews.
INDUSTRY
Hospitals and healthcare
HQ
Brooklyn, NY
YEAR FOUNDED
2019
EMPLOYEES
100+
Outgrowing a fragmented telephony infrastructure
Like many organizations that enjoy early success, Doral Health & Wellness found itself needing to expand quickly to accommodate growing interest from new patients both within and beyond the community of its original facility in East New York, Brooklyn.
As IT Director Todd Coggins explains, the busy organization was soon adding locations around the city – and signing up for various telecommunications services to help keep the growing staff of doctors, nurses, and support personnel connected to each other and accessible to patients.
“We had a couple of PBX servers in closets, two different solutions for our call-center operations – one physical, the other virtual – and another vendor for texting. I knew that based on our growth rate we needed to move away from this type of fragmented infrastructure and replace our onsite hardware with a cloud solution. That was our impetus for finding RingCentral.”
In our research of the main cloud-communication providers, RingCentral was clearly the best in the sense that it checked all our boxes in terms of functionality. But what really cemented RingCentral as our choice was that it integrates with all the key workflow tools our staff uses and can even easily integrate with our own proprietary app.
Todd Coggins
IT Director
RingCentral easily integrates into their tech stack
A key driver of Doral Health & Wellness’s decision to upgrade its IT communications environment, Todd explains, was consolidating systems and vendors to improve workflows and create a better communication experience for patients and their families.
By migrating their telephony environment to RingCentral MVP and RingCentral Contact Center, Todd notes that the organization was able to achieve this goal in two ways. First, reducing its various telecom vendors to one partner – RingCentral – for voice, SMS, fax, Contact Center, live reporting, and even AI capabilities. Second, more than any other vendor they researched, Todd’s team found RingCentral integrates seamlessly into his company’s tech stack.
“RingCentral just fit into all the important apps our teams depend on: our CRM Zoho; Microsoft Teams, where we’re embedding the RingCentral dialer; and the healthcare app Health UX. The RingCentral API is also going to help us with the proprietary app we’re building for our agents, by making it easy for them to text and call right from that platform.”
Reducing telecom expenses
Although it wasn’t the primary objective in Doral Health & Wellness’s migration to unified cloud communications, Todd points out that consolidating solutions and vendors – and being able to eliminate ongoing maintenance of on-prem telephony hardware – is saving the organization considerably on its telecom costs.
By eliminating all these legacy telecom services and moving everything over to RingCentral, we’re saving about $24,000 a year.
Todd Coggins
IT Director
Thrilled to be supported by a professional and responsive team
As pleased as Doral Health & Wellness has been with the RingCentral solution itself, Todd notes that he is equally grateful for the team behind the technology.
Everyone I’ve worked with at RingCentral, from my account rep Don through the project management teams, have been helpful, responsive, and all-around outstanding to work with. The peace of mind that gives us makes all the difference in a big IT migration like this.
Todd Coggins
IT Director