Axis Integrated Mental Health
This Colorado-based clinic leveraged RingCentral's AI Receptionist to significantly reduce missed calls and increase new patient intakes by 60%.
RingCentral has added incredible efficiencies to our operations. Our early test runs proved so impressive, in fact, that we’re now planning to roll it out to all departments across the company.
We use every bit of RingCentral functionality we can: business phone, contact center, messaging, video conferencing, even RingCentral’s Advanced SMS Inbox.
Our test run was excellent. We customized some verbiage, and it was able to reliably answer many callers’ questions and, when needed, transfer calls to the right people.
I’m communicating with 15 to 30 people a day, and I can automate much of the SMS process. So I’d say the Advanced SMS Inbox saves me a day and a half per week. It’s also less costly than our old texting tool.
RingCentral has consistently proven a great partner. They listen. They’re responsive. And they continuously put out innovative functionality, especially the tools. That’s how I know this will be a long-term partnership.