FlexTG has grown to become one of the most successful and sought-after print service businesses in the US. The company achieved much of its growth organically. But in recent years, FlexTG sped up its national expansion by acquiring smaller businesses across the country. And as Communications Engineer Christopher Ciolino explains, those acquisitions led to IT communication challenges.
FlexTG worked with their technology partner, Softchoice to identify RingCentral as a solution to address our needs.
“All of the companies we brought into FlexTG had their own setups for phone and contact center service—different vendors, different physical configurations, different carriers. Before we moved everyone to RingCentral, we had separate phone environments for 14 lines of business. That made it difficult to do even the smallest things, like transferring a call from one location to another or just finding the phone number of an employee at one of our new subsidiaries.”
As he dug into the details of FlexTG’s decentralized communication systems, Christopher found another problem: Many of their newly acquired businesses were overpaying for telecom. Some needlessly paid separately for phone and contact center solutions. Others were paying carriers for services they weren’t using, including one business unit still paying for a PBX and phone lines they hadn’t used in a decade.
But the biggest red flag Christopher identified was a new subsidiary paying for a costly phone system nobody even used.
