As Cody notes, implementing the cloud-based RingEX (Message, Video, Phone) platform, including RingCentral Video, proved even more transformational for inWhatLanguage’s operations than he’d hoped. In fact, he explains, team members across the organization are cheering their new unified communications solution.
“Everybody appreciates being able to take and make business calls from their computer or cell phone using the RingCentral app,” Cody says. “And I know this because we survey our employees’ satisfaction levels regularly, and the positive response to RingCentral has been overwhelming.”
“People really like how easy it is to set up and start a video call now because we’re all on the same RingCentral Video system and it’s integrated with our calendars. They’re also having a great time creating dedicated threads on RingCentral’s messaging platform—to discuss specific work topics, communicate with customers, and just have fun sharing stories with coworkers about their pets or hobbies.”
Cody also makes an interesting point about why inWhatLanguage’s employees—whose office locations span the United States, London, Bucharest, and Buenos Aires—are getting such value from using RingCentral’s emojis and GIFs in their messages.
“We’re a language company, and GIFs and emojis are languages in and of themselves. Sometimes the right facial expression or the perfect animated GIF can help us communicate a thought or idea or feeling better than words can. I think our team of language-minded professionals really appreciates having this whole additional vocabulary at their fingertips.”
