With RingCentral now deployed companywide, MMC’s employees can now access any type of business communication — voice, messaging, video, SMS, fax — from anywhere using the RingCentral softphone on their computers or the mobile app on their smartphones. As Raul notes, this has led to operational improvements across the company.
“With our old phone system, our HR liaisons who travel regularly to client sites couldn’t take or make calls using their business number. That meant they had to use their personal cell numbers, which wasn’t the most professional and didn’t allow us to capture all of that call data in a central system. With RingCentral, now everyone can have those calls or texts on our corporate MMC business numbers no matter where they are and what devices they have.”
As Raul also points, MMC’s employees are adding efficiencies now that they have such flexibility in where and how they receive business calls. “RingCentral is so flexible that anyone can go into their account online and set their business line to ring through to this device or that one, or just to ring on all of them at once — which is my favorite — and to adjust the hours where they get those calls and when they send them to voicemail.”
He adds: “This makes it so much easier for our teams to be productive and responsive when they need to be. And that’s why we’ve basically gotten 100% positive feedback about RingCentral from across the company.”