Queensland Childcare Services
Learn how this early childhood education institution with 24 centres in southeast Queensland saved 50-60% on telco costs with RingCentral.
Private Religious University
This leading private university leverages RingEX and RingCX to improve the telephony experience for its 5,500 employees and 35,000 students.
Region
Americas
Company size
5,500+
Industry
Education
Products used
Key integrations
Deploying RingCentral has benefited us in many ways. From giving our faculty and staff more mobility in how they communicate, to empowering our call center teams to easily monitor call volume and patterns, to making our campus safer, we know we made the right choices with RingEX and RingCX.
John Smith
Communication Systems Engineer
2025’s most highly recommended university in the US
For 150 years, this Private Religious University has been on a mission to develop students of faith, intellect, and character. Offering a rigorous curriculum that integrates both faith-based and secular learning, they aim to help their 35,000 students realize their full potential and serve others throughout their lives.
Take a quick tour of RingCentral
A growing university needed a better phone system
As a university founded in the nineteenth century, they have cycled through several telephony systems over the years. In 2001, the university migrated from an outdated analog solution to a more modern digital communications environment. But by 2021, that system was showing its age and creating several other challenges as well.
“The system grew shaky and became less stable each year,” explains Jane Doe, the Portfolio Director of Unified Communications. “It also lacked the flexibility and mobility we needed as a growing university adding campuses across the US as well as learning centers around the world.”
Our IT team conducted a thorough investigation of cloud communication providers. Topping the team’s list of priorities were stability, flexibility, reporting capabilities, ease of use, and a high level of vendor support. On every count, RingCentral was the clear choice.
Jane Doe
,
Portfolio Director of Unified Communications
10,000
RingCentral licenses powering telephony needs across the university
3 min
to switch communications to a different environment after an outage
52%
saved per seat, per month since migrating to RingCX
Adding 10,000 RingCentral licenses across campus
Migrating the Private Religious University’s campus locations in Utah, Idaho, and Hawaii (as well as facilities in Washington, DC, and Jerusalem) onto the RingEX unified communications platform has created enormous operational improvements, as Jane explains.
“We now have all our employees on RingEX, and they’re able to make and receive calls or texts from anywhere using their business line rather than needing to be at a desk or to use their personal numbers. Our faculty often tell us how much they appreciate that their students can reach them anywhere on their office numbers. And if a faculty member travels to our Jerusalem Center, we can easily assign them a local number to communicate with colleagues onsite and still connect with their family back home just as easily.”
Jane adds that the university is leveraging its RingCentral environment for all types of telephony uses. “The reason our university has more than 10,000 RingCentral licenses is that we’re leveraging the platform for so much more than standard phone service. Our security and police departments use RingEX for dispatches, we have emergency lines in our campus elevators, and direct lines from our emergency call boxes to the local Provo 911. We even use RingEX to transmit from our university news and sports vans.”
Yet another operational benefit, Jane points out, has been a reduction in telephony hardware costs as our staff migrates from desk phones to the cloud-based RingEX platform. “We’ve reached 85% adoption for the RingCentral softphone across our entire staff. That means we no longer need to pay for maintenance and repairs to desk phones or to replace failing phones and other aging hardware. It also means we don’t need to buy physical for new-hires. That’s saving us substantially.”
Adding more efficiencies with RingCX
The Private Religious University’s experience with RingEX proved so successful that the IT communication team began implementing the RingCX contact center solution for the university’s various call center teams. That migration is already yielding significant operational benefits.
“Our call center team leaders have very specific reporting and analytics needs,” John explains. “With most of these solutions, it’s easy to get bombarded with data. What our teams really appreciate about RingCX is how easily they can drill down, filter through the noise, and output custom reports with only the details they care about.”
John adds that our various call center teams across campus are also leveraging other RingCX capabilities for improved workflow efficiencies. “RingCX has been very well received by our management teams. Our supervisors have been able to streamline a lot of our call centers’ work, and improve the caller experience, by adding agent scripting and the callback option, which saves everybody—agents and callers—a lot of time.”
I remember turning on RingCX for one of our call center groups and hearing back immediately that everybody loved it. The big comments were about how easy it was to use–which made sense, because that team got up and running with almost no help from us.
John Smith
,
Communication Systems Engineer
RingCentral’s customer support brings remarkable results
As John explains, their team has been extremely impressed with the high caliber of customer support they’ve consistently received from RingCentral. And ironically, the most positive support experience they’ve ever had came as the result of a technical challenge.
“In our years with RingCentral, we had one issue regarding line quality, and I contacted RingCentral’s support team as soon as we detected it. Their response time was remarkable–within three minutes, they had moved all our communications over to a different RingCentral environment in a different part of the country. In my 20 years working with tech vendors, I’ve never seen support like that. So there’s another reason we’re thrilled to partner with RingCentral.”
Planning more uses for RingCX
Given how beneficial their RingCentral implementations have already proven, Jane and John note that they are planning to expand their University’s RingCentral environment and roll out more of the platform’s capabilities in the near future.
“RingCX is saving us 52% per seat, per month over our previous contact center solution, so we’re planning to move more of our call center teams to RingCX soon,” says John. But he adds that the cost savings isn’t the only reason we are migrating these teams. “We’re finding that RingCX provides the ideal mix of functionality and ease of use we need to empower our call center teams to operate efficiently and deliver a great caller experience. That’s why, for example, we’re now implementing RingCX across our Hawaii campus to power both our main operator numbers and our call center teams handling IT support.”
We’re very interested in RingCentral’s AI tools, such as the conversation summaries in RingCX and RingEX’s AI assistant. We’re starting the internal process, with our AI Task Force, to determine how we can roll out those capabilities. We anticipate turning on these AI tools in our RingCentral environment will be hugely beneficial to our operations.
Jane Doe
,
Portfolio Director of Unified Communications
More to explore
Christian Education Ministries
The RingCentral platform is not just delivering significant cost savings; it is also increasing the flexibility and efficiency of both its teaching and administrative staff.
Girls’ Day School Trust
The UK’s leading family of girls’ schools uses RingEX to keep mobile employees connected anywhere and help the schools and office sites more easily manage their own phone systems.
Mosman Prep
Making a like-for-like replacement of its legacy hardware PABX system with RingCentral’s cloud telephony solution, 120-year-old Mosman Prep is now enjoying significant monthly savings, with scope for future enhancements to the platform.
Texas Christian University
How Texas Christian University used RingCentral to keep its staff productive and its students learning through the lockdowns.
Puget Sound Educational Service District
RingEX helped this educational agency continue serving half a million students through COVID