Queensland Childcare Services (QCCS) is a privately owned and operated early childhood education institution with 24 centres in southeast Queensland. Established in 1991, QCCS is one of Australia’s leading providers of high quality, individualised care and education of young children. QCCS is at the forefront of industry developments and trends, offering an array of additional services for families and their children including interactive smart boards, individual online child portfolios, and fresh, nutritious meals and eWater sanitisers at all its centres to ensure a healthy learning environment for children by using an organic certified solution for disinfecting and cleaning.
Voice connections for QCCS are critical for ease and certainty of contact between each of its centres and the families of the children under their care and responsibility. For telephony, QCCS had been using a hosted VoIP service, which they had transferred over to a local cloud PBX solution.
However, this solution only provided basic telephony features, there was no visibility on the status of endpoints or connections, poor voice quality and technical support, and QCCS’s IT team had to travel to each centre for any changes or troubleshooting.
