Many schools in the State of Washington, especially those in underserved communities, struggle to fund the administrative, educational, and special-needs services that would allow them to unlock every student’s full potential. For the hundreds of thousands of students across King and Pierce counties, Puget Sound Education Service District is there to help.
One of nine regional agencies created by the state’s legislature, PSESD supports schools, districts, and families through regional efficiencies, centralized services, and pooled resources.
PSESD offers more than 100 programs to the region’s 35 school districts, 7 charter schools, 2 tribal compact schools, and 272 private schools. In fact, the agency’s services cover more than 430,000 K-12 public school students. And through their Educare Seattle program, PSESD provides early-learning services to the families of thousands of children 5 and under.
But managing such a complex operation was placing communication challenges on PSESD. Some employees were based in offices, others were embedded in various school districts across two counties, and still others spent their time in the field providing home-based child development services.
So, as one of PSESD’s on-prem phone systems neared end-of-life, the agency took the opportunity to migrate to unified cloud communications.
