As Mike explains, his team solved these challenges, and put redT in a strong position for continued expansion, by transitioning to the cloud-based RingEX—with unified phone, messaging, and video in a unified app.
“Because the RingCentral app is so intuitive, and because RingCentral’s training was terrific, we had 100% adoption across the company pretty much immediately when we went live,” he says. “That meant we had everyone communicating through one shared environment, not five.”
The migration to RingCentral, Mike notes, led to significant operational improvements right away. “With the RingCentral mobile app on everyone’s cell phones, our employees were able to be more responsive to clients from anywhere.”
And, he adds, the ability to make and receive business calls through the mobile app led to another important business advantage for the company.