RingCX
AI-first contact centre solution
AI-first contact centre: simple to use and easy to deploy
Smarter customer experiences made simple.
What amazes me is how intuitive RingCX is.
Jaimie Bell, VP of Client Solutions at Office Gurus
AI-first
- Before, during and
post interactions - AI-based Workforce Engagement
Rich omnichannel
- Single pane of glass for
voice and all digital - Omnichannel reporting and analytics
Easy-to-deploy
- Administer from
a single interface - Pre-packaged deployment options
Simple-to-use
- Unified with RingEX App
- Key CRM integrations
We chose RingCX ultimately based on our overall costs when we noticed annual contractual costs going up with our previous provider and some of their technology becoming stale.
Brian Dampman, Chief Operating Officer at ACQ Holdings
Integrate with leading CRMs like Salesforce and Zendesk, as well as other business tools.
Turn agents into super agents
Create more productive reps with automated intelligence and easy-to-use tools.
Free up agents with intelligent virtual agents
Let RingCX’s no-code intelligent virtual agent handle routine customer questions and enable your team to focus on more challenging issues.
Navigate all channels with ease
Seamlessly manage inbound and outbound conversations using voice, video, and 20+ digital channels in a single unified agent experience or embedded in CRMs like Salesforce and Zendesk.
Leverage AI-generated summaries for reduced after-contact work
Equip agents with AI-generated summaries and transcripts of calls and digital interactions, enhancing efficiency and enabling more effective customer interactions.
Coach teams to achieve customer success
Utilise RingSense AI for real-time guidance, automatic call scoring, and more.
Improve customer interactions with real-time guidance
Transform agents into a strategic asset with AI-powered tools like Agent Assist coaching and suggested actions.
Streamline interaction reviews
Leverage AI Quality Management for automated conversation summaries, scoring, and feedback.
Gain a birds-eye view with live dashboards and reports
Leverage more than 250 out-of-the-box reports or choose from over 350 available metrics to create live custom reports and dashboards across all channels and agents.
Manage an efficient and effective CX operation
All of the contact centre essentials from a solution committed to future innovation.
Benefit from the lowest total cost of ownership
RingCX provides cost-effective solutions, offering a low Total Cost of Ownership (TCO) with plans starting at just $115, featuring predictable, fixed-rate pricing.
Access rich CX business insights
Gain real-time access to crucial performance data, including call volumes and agent performance, and Conversation Analytics, such as customer sentiment and trending topics.
Deliver exceptional customer service with a future-proof solution
Empower your business to adapt to changing customer demands and maintain competitiveness with a solution designed using automation and AI.
Elevate your customer experience with AI
Empower agents and supervisors with time-saving automation and intelligence.
Intelligent Virtual Agents
Empower your customer experience with AI that provides smart, responsive, 24/7 virtual support.
Quality Management
Enhance service excellence with advanced tools for personalized agent coaching, interaction monitoring, and improving call quality.
Smarter conversations start here
RingCX is designed for businesses of all sizes to take their customer experiences to the next level. Find out more in our product guide.
Meeting and exceeding global standards for security and privacy
Built on a secure cloud platform with a robust portfolio of security and compliance certifications, as well as compliance with global regulations.
Get customer-ready today
Quickly launch an intelligent, easy-to-deploy contact center that empowers your team with AI to grow and improve with every interaction.