Make it easy for customers to get help anytime, from anywhere
Step up proactive outreach
Make the most out of every campaign with manual, preview, progressive, and predictive dialers.
Empower your agents |
Increase productivity and deliver consistent experiences with flexible agent scripting.
Gain actionable insights
Improve operations with real-time and historical insights, plus comprehensive agent analytics.
Improve security and compliance
Reduce TCPA exposure and comply with DNC. Secure and scale communications with 99.99% uptime.
Speed up lead generation
Maximise productivity by starting an outbound campaign during low traffic and switch to inbound when it gets busier.
Scrub lists before loading into automated dialers. Do not call people outside authorised time windows, when pending payment is received, and avoid over dialing.
Create scripts quickly
Get new outbound call centre agents up and running quickly by importing information from RingCentral RingEX and script guidance.
Share agent notes and disposition to help customers avoid repetition and agents to easily continue each conversation.
Adapt operations in real-time
Analyse trends and patterns with historical data to improve staffing and agent productivity.
Get more context on every call
Integrate popular CRMs to make outbound calls more relevant and effective. Create campaigns on the fly by grabbing lists from other systems and use web aggregators to capture and prioritise hot leads. Connect to any proprietary CRM, quality management, WEM, HR, or other back-end systems with our open APIs.