Make every customer conversation count
With the advanced functionality of combining RingCentral MVP and Live Reports
Create the ideal customer experience with a plan that fits
RingCentral MVP Standard + Live Reports
Single office, simple workflow
Call queue management
RingCentral MVP Premium + Live Reports
Multiple offices, advanced features
Everything in Standard, PLUS
Strengthen your customer loyalty
See when a customer comes into a queue, how long they waited, who they were routed to, engagement time, and the outcomes for pinpointing areas of improvement.
Monitor and coach your team by listening in on customer interactions, where you can discreetly chat with your rep without the customer knowing, join the chat, or take over any calls when necessary.
Create customized dashboards with real-time and historical insights to track team performance and how your customers interact with your business.
Manage only one bill for all of your employee and customer communications with dedicated support.
What do you get with Customer Service Essentials?
Team and customer interactions from a single phone system
Business phone system
An award-winning phone system that is easy to use, but powerful enough to grow with your business.
Break free from your inbox with built-in messaging for chatting, sharing files, and managing tasks with your team.
Meet like you’re face-to-face with powerful in-meeting capabilities for optimised collaboration.
Deeper insights to how your employees and customer engage
Monitor queues and set up interactive voice response (IVR) and automatic call distribution (ACD) to route calls to the right customer representative.
Customer rep monitoring
Manage and coach each reps’ performance to ensure they’re providing your customers with the best experience.
Track the performance of customer representatives with KPIs, trends, and more without the need for technical expertise.
Bring the best experience to your customers
Find out how customers are simplifying communications and strengthening customer service
“Live Reports has helped improve customer services at Mr. Delivery by providing timely measurements of agents performance.”
“We ask customers to select from a short list what they are calling for: to place an order, join as an Angel, to track a shipment or any other queries. This way we can direct their calls to a specific queue where we can best handle their inquiry.”
“RingCentral is helping improve our productivity, creating a better sense of connectedness among all of our employees and allowing us to create better experiences for our customers.”
Simplify your workflows
Customer Service Essentials integrates with over 300 apps like Google, Hubspot, Zendesk, Salesforce, and more.