RingCX
Effortless customer experiences, powered by AI
Easily manage agents, coach performance, and improve customer satisfaction on one omnichannel platform.
AI-powered
RingSense AI is at the core of RingCX–intuitively generating insights, automation, and assistance across the entire customer experience.
Omnichannel
Never miss a conversation. Meet your customers where they are, across voice calls and 20+ digital channels—all included in one licence.
Easy-to-deploy
Businesses of all sizes can deploy a new contact centre in just a few days. Plus, our 99.999% uptime keeps your agents connected, from anywhere.
Easy-to-use
From immersive agent experiences to
AI-powered coaching for supervisors,
RingCX is designed to create effortless workflows for everyone.
Simple pricing
Contact our sales team for custom pricing and flexible monthly plans.
See RingCX in action
A powerful, yet easy-to-use contact centre
Increase employee satisfaction and customer engagement with AI-powered tools across all your support conversations.
Agents
Empower all your agents in one workspace
Leverage AI summaries so that agents can stay focused on the customer
Eliminate the need for note-taking by delivering instant AI summaries and recommended action items after every customer interaction.
Give agents an immersive experience
Seamlessly manage omnichannel interactions using voice, video, and 20+ digital channels in a single, immersive agent workspace. Plus, embed RingCX within CRMs like Hubspot, ServiceNow, Microsoft Dynamics 365, and more.
Streamline interactions with live agent assist
Support agents with on-time contextual knowledge and suggested answers, so they can provide faster customer support at every step.
SUPERVISORS
Improve customer and agent satisfaction with AI
Streamline quality management & coaching
Improve CSAT scores across all your customer calls by offering real-time guidance for agents, and AI-generated score cards after every conversation.
Quickly identify agent performance at a glance
Give supervisors a clear view of your contact centre's performance with a single dashboard powered by RingSense AI conversational analytics.
Get the full picture with live dashboards & reports
Leverage more than 250 out-of-the-box reports or choose from over 350 available metrics to create live custom reports and dashboards across the entire customer journey.
BUSINESS LEADERS
Manage an efficient and effective CX operation
Benefit from the lowest total cost of ownership
Contact our sales team for custom pricing and flexible monthly plans.
Get actionable CX business insights
Gain real-time access to crucial performance data, including call volumes and agent performance, and Conversation Analytics, such as customer sentiment and trending topics.
Deliver effortless customer service with a future-proof solution
Empower your business with continual innovation across customer channels, agent experiences, supervisor automation, and AI transformation.
ENTERPRISE SOLUTIONS
Have advanced requirements? We’re here to help.
Get in touch with one of our solution experts and we'll match
you with the perfect plan.
Our advanced contact centre capabilities include:
120+ integrations & 400+ APIs
Advanced attribute-based routing
Native Workforce Engagement
Bespoke deployments
Take a quick tour of our agent workspace
Experience our AI-powered contact centre in action, and see how easy it is to create the best customer experiences.
The ROI of our
AI Contact Center
Real results from our customers.
29%
Improvement of customer sentiment
80%
Reduction in time to close cases
19
Point NPS improvement
Built on a secure & reliable platform
AI for effortless customer experiences
Omnichannel support
Meet your customer where they are over voice calls or across 20+ digital channels.
Actionable insights & analytics
Enhance customer experiences by acting on live data like sentiment analysis
and customer feedback.
AI -powered solutions
Boost efficiency with AI virtual agents, real-time coaching, and automation.
Immersive agent experiences
Agents can work in a single pane of glass with the apps they use every day.
Check out the latest innovations
The complete contact centre solution
Bring all your employee and customer experiences together with RingCentral.
Omnichannel
Connect with your customers across voice and 20+ digital channels including web, social media, and messaging.
Outbound
Sell, collect, and proactively support with dynamic outbound contact centre and campaign management.
Workforce Engagement
Deliver effortless customer experiences with AI-powered quality management, automated scorecards, and conversation analytics.
Create effortless customer experiences
with AI
Experience our AI-powered contact center in action.