RingCentral for Transportation & Logistics
AI communications for fleets on the move
Increase efficiency and reliability from dispatch to delivery with RingCentral’s AI-powered communication tools.
Truck Site achieved 3x better productivity, responsiveness, and operational visibility.
Serving over 400,000 businesses around the world
Why leading transportation and logistics companies choose RingCentral
A connected supply chain
Keep freight managers, dispatchers, and drivers connected with smart call routing, SMS tools, and video—all in one app.
AI-powered efficiency
Improve team efficiency at the depot and on the road with AI call summaries and transcripts that capture every detail automatically.
Uplevel your field team
Equip smartphones and rugged devices with push-to-talk functionality to enable instant connection from anywhere.
More personalized interactions
Leverage AI analytics and quality management for more actionable insights, targeted coaching, and greater satisfaction at every touchpoint.
Built for fleet, freight, and supply chain communications
Business Phone
Seamlessly connect with dispatchers, drivers, and other stakeholders with reliable, AI-powered cloud calling and built-in team messaging.
Contact Center
Create effortless and secure customer experiences across every channel with RingCentral’s AI-first contact center solutions.
Events
Host virtual, onsite, or hybrid events, from fleet briefings to partner summits, with AI powering a more seamless, impactful experience.
Conversation Intelligence
Empower dispatchers and logistics teams with at-a-glance views, AI-powered scoring, and automated call summaries.
Enhance delivery, dispatch, and driver communications with RingCentral
RingCentral for transportation employees
Connect every team, from warehouse to last mile
Connect drivers and dispatchers instantly
Enable drivers and dispatchers to stay connected in real time using a single app for messaging, video, and phone calls.
Coordinate teams more efficiently
Increase productivity by enabling logistics teams to collaborate on deliveries, schedules, and updates via RingCentral’s unified communications platform.
Provide training from anywhere
Host virtual coaching sessions for drivers to support continuous learning and reinforce a strong safety culture across the entire fleet.
Oversee operations and staff remotely
Manage remote or decentralized logistics teams seamlessly with RingCentral’s tools for meetings, messages, and task tracking.
RingCentral for transportation customer experiences
Solve customer issues faster and streamline logistics operations
Deliver seamless customer service support
Provide fast, reliable 24/7 assistance using RingCentral’s omnichannel contact center to ensure quick responses to customer inquiries across every channel throughout the shipping journey.
Resolve delivery issues proactively
Address delays and disruptions in real time with RingCentral’s AI-powered tools, keeping customers informed and operations running smoothly.
Notify customers with real-time updates
Keep customers informed with automated updates on shipment status and ETAs through SMS and live chat.
Personalize every interaction
Use RingCentral’s AI-driven insights to tailor communications across the logistics lifecycle, build trust, and improve retention.
AI features that transportation and logistics teams love
Drive efficiency and keep teams connected with AI-powered tools built to keep fleets running on schedule.
Automate customer support
Handle shipping and delivery inquiries more efficiently with intelligent virtual agents that tap into your knowledge base.
Solve customer requests even faster
Provide instant delivery updates and shipment tracking with AI-generated answers during live customer calls.
Coach on the spot
Help managers give instant feedback to drivers and staff with AI coaching tools.
Stay focused on calls
Use AI to transcribe live dispatch and service calls, automatically capturing load details, ETAs, and issues.
Experience RingCentral in action
PRODUCT SPOTLIGHT
Goodbye missed calls. Hello Al Receptionist.
Answer and route calls with 24/7 virtual receptionists.
Trusted by the world’s leading transportation companies
30k+
support calls managed monthly by Ryder Systems using RingCentral.
200%
improvement in efficiency for Truck Site with RingCentral.
20%
of sales managers’ time saved using RingCX workflow automations.
$12k
monthly savings in overall communications costs at Corrigan Moving Systems.
Navigating communication for transportation and logistics
Drive seamless global transport and logistics with a secure business communications platform for professional, connected client experiences.
Connect freight teams seamlessly
RingCX gives us an omnichannel contact center and real-time data, so we have full visibility into contact center performance.
Cheryl Hisdahl, Contact Center Manager
Optimize airport and airline operations
Thanks to RingCentral’s mobile app and 99.999% uptime, our team is earning the reputation of always being accessible to our clients, and that’s helping us grow.
Brian Hastings, Supply Chain Leader
Coordinate more efficient voyages
By migrating our company to RingCentral we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow.
Praveen Boppana, Director of Technology
Keep shipment and operations data secure
Ensure compliance with transportation regulations and safeguard sensitive logistics, fleet, and customer data using cloud solutions built for Risk and IT teams.
Serving transportation and logistics organizations of all sizes
Integrate with our open platform
Connect essential apps like Salesforce, FleetWork, MyTruckFlow and more to RingCentral.
Resources
Blog
How a specialty transportation provider saved money and improved customer service with RingCentral
Brief
Learn how push-to-talk capabilities connects your desk team with front line workers
Let’s chart a path together
Join over 400,000 businesses worldwide that use RingCentral to stay connected.