Since rolling out RingCentral across all of the organization’s administrative and clinical locations, Advanced Dermatology is experiencing numerous benefits that are improving the patient experience, staff’s workflows, and the company’s bottom line. Brett describes what he sees as the most significant advantages of the company’s new communications solution.
“RingCentral’s built-in faxing has been a game changer,” he says. “With our old system, patient-referral faxes came into our clinics’ fax machines. When we had to shut down many of our clinics, those faxes could create delay in response and lost revenue. When we switched to RingCentral, suddenly we had the ability to receive those faxes remotely, basically like an inbound email, and respond quickly. That improved patient care and our revenue streams.”
RingCentral’s ease of management, Brett adds, is also helping Advanced Dermatology improve its clinical workflows and create an even better patient experience.
“Say a clinic calls and asks us to update their phone greeting because a couple of their providers will be away for a week. With our MSP handling our previous phone system, that change request could’ve taken two weeks—at which point the change would be irrelevant. But RingCentral’s admin portal is so easy that we can go in myself, from anywhere, and in about 20 minutes make whatever changes the clinic wants.”
Another advantage, Brett explains, is the ability to quickly spin up communications for a new location. “Whether we’re adding our own clinic or a practice we’ve acquired, RingCentral removes all the headaches, all the delays, and even most of the costs from equipping that new location with telephony. Even porting a practice’s existing numbers into RingCentral is quick and painless. And that’s actually going to help streamline Advanced Dermatology and Cosmetic Surgery’s onboarding process with acquired medical practices.
