As Brain points out, being able to give every AgCountry employee a direct business number they can access from anywhere – including through the RingCentral mobile app on their personal phones – has created additional benefits.
“For our industry, farmers and ranchers, local business numbers are very important. One of the benefits of RingCentral is that it’s easy to give every customer-facing employee not only their own direct number but also a number local to their territory – which helps build trust and confidence among their customers.”
Additionally, Brian notes, RingCentral makes it possible to have those customer calls much more easily when AgCountry’s loan officers, tax specialists, and other reps are on the road. “Our old system had some capability to bridge a business call to a cell phone, but it was difficult and required the caller to connect with a customer service agent in the office first. With RingCentral, our reps can now easily make or receive those calls directly on their personal cell phones – which means they can be more accessible to customers even if they’re not in the office.”
Finally, Lori discovered an unexpected benefit with the RingCentral reporting and analytics dashboard.
