Eclipse Insurance uses the AI-driven insights from RingSense to gain visibility into what’s working and not working in the agency’s sales and client-service practices. And on both counts, she explains, the team can translate those learnings directly into operational improvements.
“With both our sales and service calls, the RingSense AI helps us identify specific words, phrases, or general trends it’s seeing that need our attention. That could be because a call’s contents suggest the need for further training – or because the AI recognizes that an agent’s phrasing or behaviors are hitting the mark so well that we might want to share it as a best practice to help train other members of our team.”
Jessica points out that RingSense is able to monitor and glean insights from so much data – tone, word choice, energy, sentiment – that it has been able to identify valuable opportunities to improve the agency’s client relations that she and her husband would never have caught listening to a random selection of agent conversations.
