emoa Mutuelle
emoa Mutuelle modernizes its communications and prepares for an enhanced customer experience with RingCentral.
It was a very good investment in RingCentral’s cloud-based platform; because of that we are able to be so flexible.
Our initial thoughts were to tackle the ‘nice to haves’ that we couldn’t deliver with our existing telephony platform like post-call surveys and call backs.
When we lined up the different vendors, RingCentral came out well on top by offering significantly more functionality than we were originally looking for and at a far more competitive cost.
The big question which was asked when we were presenting the proposed RingCentral solution to our executive team was, “Why hadn’t we done this before, and why did we wait so long?”
That gives us all the information we need about that particular member interaction. That makes things so much easier when we are investigating scenarios or member feedback.
The feedback was actually that the new RingCentral and Salesforce systems were so much easier than the ones they had been used to!
It was a very good investment in RingCentral’s cloud-based platform and because of that we can be so flexible. Inducting new people and expanding the contact center has been quite easy.