Lovisa
An unreliable and insecure global telephony system was a significant business risk to fast- growing global retailer Lovisa until it was replaced with RingCentral.
With RingSense, we're better able to coach our contact center on quality and how to build trust, factors that drive repeat business and referrals. And when we have quality and trust, it translates to sales.
RingSense allows us to analyze 100% of call recordings, conversation, and interaction. What once took 600 hours of listening is now minutes of review with summarized transcript, smart tagging, and critical moments. We're able to search insights across agents, call types, time periods, sentiments, and tones.
We used to coach without data but RingSense is a game-changer. Our team can easily pull up transcripts and previous interactions, giving agents crucial information for a seamless and more informed customer experience.