Bytes’ expertise really came into its own in the years following the pandemic. Organisations who had adopted Microsoft Teams predominantly for chat and video collaboration, were now looking to use it as more of a central hub for communication and collaboration. To do so, some firms felt they needed to elevate the Teams’ experience, particularly in the area of telephony. And with their RingCentral partnership well established by now, Bytes had a best-in-class solution ready to go.
“Customers want enterprise resiliency built into the backend, and that’s where the strength of our relationship with RingCentral lies,” explains Justin Powell, Modern Workplace UC Specialist at Bytes. “We offer them the full Teams experience inside the Teams interface, but we give them enterprise UC and contact center sitting behind it. That’s one of the big drivers for us.”
RingCentral offers customers two options for
integrating its cloud phone solution into Teams. The first is through an embedded RingCentral app that sits in the sidebar of Teams – this means the business won’t need to buy a Teams phone licence. The second is through direct routing (Teams phone licence required), which enables people to use the native Teams dialler for an even more seamless user experience.