Bill Law, Director of Infrastructure for Good2Go, explains that the organization had been getting by for years with its on-prem phone system. Although the solution offered limited functionality — for example, conference calls could support only a small number of people, there was no built-in messaging capability, and making adjustments required coordinating with several vendors — the company didn’t feel an urgent need to upgrade.
But when the 2020 lockdowns went into effect, and all employees at the company’s Pennsylvania, Georgia, and Florida locations suddenly had to work from home, Good2Go Insurance quickly discovered the real limitations of its telephony infrastructure.
“The old system clearly wasn’t designed to accommodate a remote team,” Bill says. “As soon as our staff started connecting to the system from home, we began experiencing frequent outages. That meant we would have company-wide phone downtime until someone drove to the office to reboot the system.”
Considering how important phone service is to Good2Go Insurance’s business, Bill and his team knew they had to find a more reliable telephony system quickly. But they also used the opportunity to research communication solutions that could improve other aspects of the company’s operations as well.
