After reviewing several cloud communication vendors, J&B Medical chose RingCentral in large part for the ability to consolidate solutions and streamline workflows for its busy staff. “Knowing we could save our employees time and frustration by having so much of their communication tools in one place – phone, SMS texting, messaging, video, and even our Contact Center – was very important to us.”
Nick cites the other key benefit that made RingCentral stand out. “With the other solutions we researched, we’d have to deal with different vendors: one for the system itself, others for the phone lines, and another for the Contact Center system. RingCentral operated everything in-house – including being its own phone carrier. That meant we’d have a much easier time with service and support, because we’d always have one partner to contact.”
J&B Medical implemented both RingEX (Message, Video, and Phone) and RingCentral Contact Center across the company simultaneously. And although they were prepared for the inevitable hiccups of any major IT implementation, Jennifer and Nick explain that they experienced essentially no disruptions during the rollout. They attribute this positive experience both to the stability of the RingCentral platform and to RingCentral’s support teams.
Nick notes: “Once we had added all the data into the RingCentral platform and built out the rules and scripts we wanted, the actual implementation took only about two weeks – and they were two very uneventful weeks. In fact, the actual go-live cutover happened over a weekend, and it was so smooth that no one even noticed we were on a new system until we told them.”
Jennifer adds that J&B Medical has also benefited tremendously from working with the RingCentral teams.