Some of the world’s most demanding organisations—from multinationals such as NSK, to the UK Parliament and several other government entities—entrust their digital infrastructure, Cybersecurity, and Managed IT Service and support operations to Littlefish.
Hundreds of other organisations, of all sizes and across many industries, turn to the UK-based provider of managed IT services because it has built an unparalleled reputation for expertise, reliability, and high-quality service. In addition to its 95% satisfaction rating, Littlefish has earned a Net Promoter Score of 78, placing the company in the rare “world-class” category with its customers.
With these and dozens of other industry accolades—including a Customer Service Excellence Award from the Nottingham Post—Littlefish has seen demand for its services rise significantly. In fact, the company has been growing by an impressive 40% per year for several years running.
But to support that level of growth without jeopardising the company’s reputation for outstanding customer service, Littlefish had to phase out its on-premise PBX and migrate to a more sophisticated call centre solution.