In its capacity as a landlord, Tai Ceredigion manages more than 2,000 affordable homes and 140 leasehold dwellings for low-income and vulnerable tenants throughout Mid Wales. The organisation reinvests a significant portion of its income—a combination of rents, a Welsh Government Dowry, housing grants, and private donations—into improving tenants’ homes, providing quality services to tenants and leaseholders.
But in addition to this work, Tai Ceredigion serves its community in other ways. The organisation supports the local economy by prioritising local contractors, for example, and by supporting job-training opportunities for residents who need them—including the organisation’s tenants.
And when the COVID lockdowns put Tai Ceredigion’s most vulnerable tenants at greater risk, the team was there to help them with extra assistance—from grocery shopping, to offering financial advice, to directing emergency services to their homes.
Part of the reason Tai Ceredigion was able to be there for its tenants, even with the lockdowns affecting its own staff, was that the organisation had recently migrated to unified cloud communications from RingCentral.